Receptionist / Administrator
| Posting date: | 23 April 2026 |
|---|---|
| Salary: | £13.23 per hour |
| Additional salary information: | £13.23 an hour |
| Hours: | Full time |
| Closing date: | 22 May 2026 |
| Location: | Great Witley, WR6 6HR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3337-26-0002 |
Summary
Key Duties and Responsibilities 1. Reception & Patient Contact Provide a professional, courteous, and efficient reception service to patients and visitors. Answer incoming telephone calls promptly, dealing with enquiries, signposting, and appointment booking. Manage patient queries both face-to-face and via telephone in a calm and effective manner. Register new patients in line with practice procedures, including accurate data entry. Book, amend, and cancel appointments using the clinical system. Ensure patient confidentiality is maintained at all times in line with GDPR and NHS standards. Manage waiting room flow and communicate delays appropriately. 2. Administrative Duties Provide general administrative support to the practice team. Process incoming and outgoing post, including scanning, distribution, and prioritisation. Maintain accurate and up-to-date patient records. Undertake filing, photocopying, and document management tasks. Assist with insurance reports, medical forms, and private work administration where required. 3. Document Management (Docman10) Scan and process clinical correspondence using Docman10. Accurately workflow documents to appropriate clinicians or teams in a timely manner. Code clinical information from correspondence into the patient record using agreed clinical coding standards (e.g. SNOMED CT). Ensure all documents are filed correctly and in accordance with practice protocols. Identify urgent or abnormal results and escalate in line with practice procedures. 4. Medical Records Management & GDPR Compliance Record, process, and oversee requests for access to medical records in line with UK GDPR and Data Protection Act 2018. Manage Subject Access Requests (SARs), ensuring: Requests are logged, tracked, and completed within statutory timeframes. Identity verification processes are completed. Appropriate redaction of third-party information is undertaken. Apply and process fees for medical record copies or private reports where appropriate and in line with current legislation and practice policy. Liaise with clinicians regarding complex or sensitive record requests. Ensure secure handling, storage, and transfer of patient information at all times. 5. Clinical System & Data Quality Maintain accurate patient demographic and clinical data. Support data quality initiatives, including coding accuracy and record completeness. Use clinical system (EMIS) effectively to support practice operations. Assist with audits and data searches where required. 6. Communication & Team Working Work collaboratively with clinicians, administrative staff, and management. Participate in team meetings and contribute to service improvement. Escalate issues, complaints, or risks appropriately. Support new staff with induction and training where required. 7. Health & Safety / Compliance Adhere to practice Health & Safety policies and procedures. Maintain awareness of safeguarding responsibilities and escalate concerns appropriately. Support infection prevention and control measures within the reception environment. Comply with all practice policies including confidentiality, information governance, and equality & diversity. 8. Additional Duties Support extended access or enhanced service delivery where required. Undertake any other reasonable duties as requested by the Practice Manager or Partners.