Urgent Care Receptionist | Berkshire Healthcare NHS Foundation Trust

Posting date:	23 April 2026
Salary:	Not specified
Additional salary information:	£25,272 per annum
Hours:	Full time
Closing date:	23 May 2026
Location:	Thatcham, RG18 3AS
Company:	Berkshire Healthcare NHS Foundation Trust
Job type:	Permanent
Job reference:	7961580/371-CHS1220

Summary

An exciting opportunity has arisen for an enthusiastic Band 2 Receptionist to join our CQC rated ‘Outstanding’ Trust, within our Urgent Care Service.


Based at West Berkshire Community Hospital, you will be working in a passionate integrated team operating in partnership with the Practitioners in both the Minor Injuries Unit (MIU) and the Out of Hours GP Service.


You will be working on our busy Reception desk, welcoming patients and booking them in for their appointments and carrying out basic triaging of patients.


Shift patterns:

• 08:00hrs-16:00hrs

• Monday to Friday including Bank holidays.


Our service is open 7 days a week 365 days a year from 08:00hrs until midnight.


Free parking is available on-sitefor our staff

• Welcome patients to the Minor Injuries Unit in a courteous and helpful manner trying to allay fears and anxieties that they may have.

• Book patients onto the clinical database collecting all relevant information in timely and accurate manner

• Be able to demonstrate independent working while working in a constantly changing environment and without direct supervision but being able to ask the team for advice when required.

• Be able to act on own initiative manage own daily workload comprising of both routine and unpredictable/unplanned activities

• Carry out administrative duties for the Urgent Care Service as directed


Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The  “must haves” for you to be considered for this role:  

• Previous experience of working in a healthcare environment or similar customer service role

• Can work under pressure and remain calm

• Excellent communication skills

• A flexible approach

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.



This advert closes on Thursday 30 Apr 2026

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