Facilities Assistant
| Posting date: | 23 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 May 2026 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 154542 |
Summary
Facilities Assistant
Contract: Government
Location: Exeter, EX2 7LQ
Hours of work: 40
Contract Type: Permanent
The Facilities Assistant provides essential administrative and operational support across all aspects of Facilities Management (FM), helping to deliver a high-quality, compliant, and customer-focused workplace experience.
The role supports day-to-day FM service delivery, contract and project activity, compliance processes, and the coordination of both reactive and planned maintenance.
Job Description
This is a varied, fast-paced role combining front-of-house responsibilities with facilities coordination and administrative support.
Key Responsibilities
On a typical day, the Facilities Assistant will undertake a mix of the following activities:
Act as a first point of contact, welcoming visitors and supporting their on-site experience
Manage the Facilities Management mailbox, responding to queries and directing requests appropriately
Coordinate meeting room bookings, setup requirements, and porterage requests
Log, track, and oversee reactive maintenance issues and planned preventative maintenance (PPM) visits
Support new starter inductions, including Health & Safety and environmental briefings
Escort contractors on site and ensure full compliance with site procedures and safety requirements
Support audits, compliance checks, and general FM administration
Maintain accurate records and documentation to support facilities operations
Professional and Personal Competencies/Qualifications
Previous experience in an administrative, facilities, or customer-focused environment
Strong customer service and interpersonal skills
Ability to work effectively in a fast-paced, dynamic environment
Clear and confident communication skills, both written and verbal
A proactive, problem-solving mindset with attention to detail
Strong organisational skills and the ability to prioritise tasks
A collaborative team player with a flexible approach to work
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: Exeter, EX2 7LQ
Hours of work: 40
Contract Type: Permanent
The Facilities Assistant provides essential administrative and operational support across all aspects of Facilities Management (FM), helping to deliver a high-quality, compliant, and customer-focused workplace experience.
The role supports day-to-day FM service delivery, contract and project activity, compliance processes, and the coordination of both reactive and planned maintenance.
Job Description
This is a varied, fast-paced role combining front-of-house responsibilities with facilities coordination and administrative support.
Key Responsibilities
On a typical day, the Facilities Assistant will undertake a mix of the following activities:
Act as a first point of contact, welcoming visitors and supporting their on-site experience
Manage the Facilities Management mailbox, responding to queries and directing requests appropriately
Coordinate meeting room bookings, setup requirements, and porterage requests
Log, track, and oversee reactive maintenance issues and planned preventative maintenance (PPM) visits
Support new starter inductions, including Health & Safety and environmental briefings
Escort contractors on site and ensure full compliance with site procedures and safety requirements
Support audits, compliance checks, and general FM administration
Maintain accurate records and documentation to support facilities operations
Professional and Personal Competencies/Qualifications
Previous experience in an administrative, facilities, or customer-focused environment
Strong customer service and interpersonal skills
Ability to work effectively in a fast-paced, dynamic environment
Clear and confident communication skills, both written and verbal
A proactive, problem-solving mindset with attention to detail
Strong organisational skills and the ability to prioritise tasks
A collaborative team player with a flexible approach to work
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.