Patient Co-ordinator
| Posting date: | 22 April 2026 |
|---|---|
| Salary: | £31,985 to £36,008 per year |
| Additional salary information: | £31985 - £36008 a year |
| Hours: | Full time |
| Closing date: | 03 May 2026 |
| Location: | Plymouth, PL68BT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | P0007-26-0016 |
Summary
Role: Patient Co-ordinator Grade: Band 5 Reports to: Business Performance Manager Responsible for: Admin Team Leader Role summary: The Patient Co-ordinator plays a pivotal role in supporting the effective delivery of dental education by our students and staff. The post holder will ensure that clinical diaries operate at full capacity, students are provided with appropriate and diverse patient case mixes aligned to training requirements, and patient journeys are managed efficiently and professionally. This role requires strong organisational skills, an understanding of dental treatment workflows, and the ability to liaise confidently with students, clinicians, and patients. Key accountabilities: Oversee and manage student clinical diaries to maximise utilisation and minimise white space Ensure appointment slots are filled appropriately and in alignment with student competency levels Monitor cancellations and failed attendances and implement proactive measures to reduce lost clinical time Reallocate patients efficiently where necessary to maintain clinical productivity Produce and analyse diary utilisation reports Oversight of shared care Direct management of final years patient allocation Training and oversight of named individuals responsible for patient allocation within DEFs Any other requirements as identified by the Business Performance Manager Carrying out general administrative duties in support of undergraduate clinics. Duties including communicating with staff, dental students, patients both in person and on the telephone, in a courteous and efficient manner. Overseeing and monitoring undergraduate case mix across all undergraduate year groups to achieve undergraduate minimum requirements. Using the clinical software system and timetabling system to open and close clinical sessions and activity. Monitoring and management of undergraduate appointment KPIs including clinical occupancy, patient throughput and call handling. Develop and support standardisation of administration processes throughout PDSE undergraduate clinics. Development and co-ordination of student administration induction. Effective wait list management and monitoring of internal patient referrals and pathways to provide the most effective and efficient patient care for patients on the undergraduate treatment pathway. Regular audit and reporting on undergraduate patient outcomes. Assisting with management of patient complaints relating to attendance across all Dental Education Facilities. Developing, generating and utilising reports from the patient administration system to assist with the management of clinical appointment diaries Carrying out reception duties including dealing with staff, dental students, patients and their carers both in person and on the telephone, in a courteous and efficient manner Ensuring that all information relating to patients, staff and students gained through DEF employment is kept confidential. Assist with the administration of patient satisfaction questionnaires (including Co-ordination of regular patient feedback sessions) research and audits. Undertaking any necessary training in support of the duties of the post holder Reporting of untoward incidents and complaints Applying PDSE and other departmental policies and procedures to work practice Assisting with PDSE and/or Peninsula Dental School activities such as open days, student assessments and national health campaigns Assisting with additional tasks such as First aid at work and Safeguarding of Children and Vulnerable adults Ensuring that all shared working areas are maintained in line with relevant working processes and procedures and health and safety The post holder will be required to work at or attend meetings at all the PDSE DEFs and will also be required to attend training at locations away from their main place of work.