Operational Discharge and Flow Support Team
| Posting date: | 22 April 2026 |
|---|---|
| Salary: | £49,387.00 to £56,515.00 per year |
| Additional salary information: | £49387.00 - £56515.00 a year |
| Hours: | Full time |
| Closing date: | 04 May 2026 |
| Location: | Basingstoke, RG24 9NA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9251-26-0284 |
Summary
Discharge Preparation and Coordination Proactive planning for same-day and next-day discharges, working collaboratively with the Duty Manager, and with the Integrated Discharge Team (IDT), Patient Flow Facilitators (PFFs), ward teams, and the Operations Centre. Ensuring discharge lounges are operational from 08:30 hrs to facilitate early patient transfers and bed availability. Appropriate delegation of duties to RNs and HCSW. Data Accuracy and Digital Tools Maintaining accurate and timely updates on electronic whiteboards (eWhiteboards) to reflect real-time patient status. Utilising Power BI dashboards to gather discharge intelligence, enabling informed decision-making and targeted liaison with IDT, wards, and key stakeholders. Clinical Documentation and Medicines Readiness Ensuring TTOs and discharge summaries are prepared and verified the day prior to planned discharge, reducing delays and improving patient safety. Clinical discussions with Medical and Nursing teams as necessary. Explain and Issue TTOs to patients leaving the Discharge Lounges ensuring understanding Raise any medication queries with the appropriate medic/ pharmacist Transport Arrangements Confirming appropriate patient transport is pre-arranged and meets individual needs in the days leading up to discharge Ensure any specialist requirements are recognised and arranged in good time. Escalate any concerns to SCAS PTS Hospital Liaison Officer( HLO) Encourage and support patients to arrange their own transport wherever clinically appropriate, promoting independence and reducing Trust costs. Patient Engagement and Experience Meet and greet patients identified for discharge lounge transfer, providing clear communication about the process and expected timelines, ensure consistency of service when on alternative site/ leave etc. Coordinate packing, collection, and transfer of patients, property, and medications to the discharge lounge on the morning of discharge. Support patients with breakfast as required and contacting relatives/carers to confirm collection details and discharge lounge location. Operational Oversight and Escalation Monitoring progress of all discharge actions, escalating barriers promptly to the lead or Duty Manager or clinical leads for the Operations Centre Team. Ensuring safe and timely transfer of patients from ED/admission areas to inpatient wards and discharge lounges, prioritising flow in collaboration with the Duty Manager. Coordinate band 5 and Band 3 activity according to greatest need. Effective and appropriate delegation and review of allocated tasks. Ensure Both Discharge Lounges are open and operational and staffing meets daily opening hour requirements. Maintain, observe and report any concerns regarding Health Safety requirements for the Discharge Lounges. Work across both Winchester and Basingstoke sites. General Day to Day leadership and management of the team. Flexibility and Responsiveness Ability to redeploy self and team rapidly to areas of greatest operational pressure. Anticipating demand and adapting to evolving site requirements, maintaining a proactive whats next? approach to patient flow. Communication and Stakeholder Engagement Maintaining regular communication with the Duty Manager and Site Coordinator to ensure alignment with operational priorities. Developing strong relationships with key stakeholders across clinical and non-clinical teams, fostering open and supportive communication channels Promote and educate the function of the Team - actively seek engagement from Key Stakeholders.