Deputy Service Manager
| Posting date: | 22 April 2026 |
|---|---|
| Salary: | £40,000.00 per year |
| Additional salary information: | £40000.00 a year |
| Hours: | Full time |
| Closing date: | 08 May 2026 |
| Location: | Truro, TR12JA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | P0017-26-0031 |
Summary
Job Summary Support the Service Manager in the effective operational management of Smile Togethers clinical and support services. Ensure practices deliver outstanding patient care, meet contractual and business objectives, and operate safely in line with all relevant regulations (CQC, GDC, H&S, Employment Law). Translate organisational strategy into practical actions to improve access, quality, and patient experience. Line Management and Leadership: Manage and enable Practice Managers, the Out of Hours (OOH) team, and Call Handling team to develop effective communication, high performance, and service efficiency. Provide leadership, coaching, and performance management, upholding Smile Togethers values and professional standards. Key accountabilities Leading and Supporting Practices Line manage and coach Practice Managers to deliver safe, effective and compassionate dental services. Build strong relationships with clinicians and foster a culture of learning and improvement. Ensure compliance with governance, safeguarding, infection control (HTM 01-05), and health and safety standards. Call Centre Lead and manage the Call Handling team to deliver a responsive, patient-focused service. Oversee inbound and outbound call operations, ensuring accurate recording, timely patient access and efficient administrative processes. Use data to monitor demand and support service planning. Out of Hours Manage the day-to-day operation of the OOH service. Oversee recruitment, utilisation, and retention of OOH staff. Ensure consistent patient experience, quality, and safety across all OOH sites. Delivering High-Quality Patient Care Promote a consistent, safe, and high-quality patient experience. Support reduction of inequalities in access to NHS and community dental care. Monitor patient feedback and complaints, ensuring shared learning and service improvement. Operational & Financial Management Manage budgets and ensure resource efficiency across sites. Support contract delivery, activity levels, and long-term sustainability. Ensure services are appropriately staffed and productive. People Leadership & Wellbeing Develop and retain high-performing Practice Managers and teams. Promote wellbeing, inclusion, and continuous development. Address conduct issues, grievances, and complaints promptly to maintain a positive work culture and compliance with standards. Lead recruitment and selection to ensure high-quality staffing. Manage team performance, development, attendance, and wellbeing in line with company procedures. Governance, Compliance & Risk Ensure CQC, NHS and organisational standards are met. Maintain governance, audit, and risk processes. Act promptly when issues arise, prioritising patient safety. Uphold UK GDPR and Information Governance standards. Change & Improvement Support new practice launches and redesign projects. Act as an ambassador for Smile Togethers mission and values. Maintain professional development through the Smile Together Training Academy. Work flexibly across locations as required Collaborate with management to achieve organisational objectives and lead ongoing Service Improvement Programmes (SIP *Accountabilities may be subject change and will be discussed with candidates