Customer Service Advisor
| Posting date: | 21 April 2026 |
|---|---|
| Salary: | £24,785.00 per year |
| Hours: | Part time |
| Closing date: | 28 April 2026 |
| Location: | Bradford, West Yorkshire, BD3 9SL |
| Company: | Search Consultancy LTD |
| Job type: | Permanent |
| Job reference: | Req/680849_1776790425 |
Summary
Customer Service Representative- Part Time
Location: Bradford / Hybrid
Salary: £24,785 + excellent benefits (Pro-rata)
Hours: Part Time, 16.5 hours over 3 days
About the Role
We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience.
No call centre experience is required - full training is provided.
What You'll Do
- Handle inbound customer calls and queries across multiple channels
- Process cases efficiently and accurately
- Keep customers updated and ensure they fully understand outcomes
- Escalate issues when needed
- Record information clearly to support customer journeys
- Follow company policies, processes and regulatory requirements
- Represent positive behaviours and values in all interactions
What We're Looking For
- Strong verbal and written communication
- A positive attitude and willingness to learn
- Someone who embodies values like teamwork, integrity and responsibility
- Adaptable, open to change and part of a celebratory, supportive culture
- Previous customer service experience is helpful but not essential
- No formal qualifications required
Training & Hybrid Working
- 4‑week classroom training
- Hybrid working available after completing training
- Clear, achievable performance criteria support hybrid eligibility
Benefits
- 25 days holiday + bank holidays (Pro-rata)
- Hybrid working options available
- Regular company events and celebration days
- Pension scheme with strong employer contribution
- Gym membership discounts
- Cycle to Work scheme
- Free flu vouchers, eye tests, and other wellbeing perks
- Staff discounts
- Weekend reward scheme
- Annual company party with complimentary food & drink
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.