Head of Digital Operations | East and North Hertfordshire Teaching NHS Trust
| Posting date: | 20 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £79,504 - £91,609 per annum |
| Hours: | Full time |
| Closing date: | 21 May 2026 |
| Location: | Stevenage, SG1 4AB |
| Company: | East and North Hertfordshire NHS Trust |
| Job type: | Permanent |
| Job reference: | 7859615/361-7859615 |
Summary
We are recruiting for a Head of Digital Operations who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
East and North Hertfordshire NHS Trust is seeking an experienced and forward-thinking Head of Digital Operations to lead the delivery, performance, and continuous improvement of core digital services across the organisation. This senior leadership role is pivotal in ensuring the Trust’s digital infrastructure, systems, and support services are resilient, secure, and aligned with clinical and operational priorities
Our Values are Include,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond!
The postholder will oversee day-to-day IT operations, including service desk, infrastructure, networks, and end-user computing, driving high standards of service delivery and user satisfaction. Working closely with clinical, operational, and executive teams, the Head of Digital Operations will play a key role in enabling digital transformation, supporting innovation, and ensuring compliance with NHS digital standards and cybersecurity requirements.
Candidates should bring substantial leadership experience in IT or digital operations within a complex environment, ideally healthcare. A strong track record in service management, stakeholder engagement, and leading multidisciplinary teams is essential, along with expertise in ITIL-based service delivery and operational governance.
This is an exciting opportunity to shape and modernise digital services that directly support patient care, staff experience, and organisational performance.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
This advert closes on Monday 4 May 2026