Welcome & Service Team Member / Aelod o’r Tîm Croeso a Gwasanaeth
| Posting date: | 21 April 2026 |
|---|---|
| Salary: | £13.25 per hour |
| Hours: | Part time |
| Closing date: | 03 May 2026 |
| Location: | Llyn Peninsula, Rhiw, Pwllheli, LL53 8AB |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC174490 |
Summary
As a Welcome and Service Team Member, you’ll be the friendly face that greets our visitors, providing a warm, cheerful welcome and sharing information about our sites and the important work we do. You'll ensure every visitor has an enjoyable and memorable visit.
In this role, you’ll work across four coastal car parks at Porthor, Porthdinllaen, Llanbedrog, and Aberdaron, as well as our visitor centre, Porth y Swnt.
This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible.
This is a fixed-term position until 13/09/26 where you'll work from 10am to 4pm, up to five days a week.
The role requires flexibility, and you should be comfortable working most weekends and bank holidays.
Please note that the ability to converse fluently in Welsh and English, as well as reliable transportation to all locations, is essential for this role.
What it's like to work here
Mae Llŷn yn ardal o harddwch naturiol eithriadol, gyda chyfoeth o ddiwylliant, hanes a bywyd gwyllt. Mae’r Ymddiriedolaeth Genedlaethol yn falch o warchod dros 20 filltir o’r arfordir hwn, gan sicrhau bod harddwch a threftadaeth Llŷn yn cael eu cadw am genedlaethau.
Mae ein pedwar maes parcio arfordirol yn safleoedd sy'n cynnig mynediad hawdd i ymwelwyr i draethau hardd, Llwybr Arfordir Cymru, a thrysorau niferus yr ardal ehangach. Yn ogystal â'r meysydd parcio, mae ein canolfan ymwelwyr, Porth y Swnt yn hafan groesawgar sy’n ysbrydoli ymwelwyr i grwydro Llŷn.
Fel Aeolod o’r Tîm Croeso a Gwasanaeth, byddwch yn atebol i’r Rheolwr Croeso ac yn gweithio fel rhan o dîm ymroddedig ar draws y lleoliadau hardd hyn. Gyda'ch gilydd, byddwch yn chwarae rhan allweddol wrth sicrhau bod pob ymwelydd yn cael profiad gwych, a chael effaith uniongyrchol ar berfformiad masnachol y safleoedd.
The Llŷn Peninsula is an area of outstanding natural beauty, rich in culture, history and wildlife. The National Trust is proud to protect over 20 miles of this coastline, ensuring that its beauty and heritage are preserved for generations to come.
Our four coastal car parks are vital hubs, offering visitors easy access to pristine beaches, the Wales Coast Path, and the many treasures of the wider area. Additionally, our visitor centre, Porth y Swnt is a welcoming gateway, inspiring visitors to explore Llŷn.
As a Welcome & Service Team Member, you'll report to the Welcome Manager and work as part of a dedicated team across these beautiful locations. Together, you'll play a key role in ensuring that every visitor has a fantastic experience, while having a direct impact on the commercial performance of the sites.
What you'll be doing
Yn y rôl hon, byddwch yn darparu ein hymwelwyr gyda gwasanaeth cwsmer eithriadol ac addysgiadol, gan eu paratoi am brofiad arbennig a chofiadwy am weddill y diwrnod.
Fel elusen gadwraeth fwyaf Ewrop, byddwch yn helpu i hyrwyddo digwyddiadau, cynigion a manteision aelodaeth sy’n annog ymwelwyr i gefnogi ein gwaith hanfodol ac yn cyfrannu at gyrraedd targedau recriwtio.
Bydd ymdrin â sefyllfaoedd heriol- gan gynnwys cwynion- yn rhan o’r rôl, gan ddilyn gweithdrefnau ffurfiol a defnyddio barn gadarn i ddatrys problemau’n broffesiynol. Byddwch yn sicrhau gweithrediadau dyddiol llyfn drwy ddilyn gweithdrefnau’r Ymddiriedolaeth Genedlaethol, gan gynnal gwasanaeth cyson a chyfrannu at leihau risg ar draws y safleoedd.
Bydd cyflwyniad o safon uchel yn rhan annatod o’r swydd, gan gynnwys glanhau toiledau a chodi sbwriel yn rheolaidd.
In this role, you'll provide visitors with a friendly and helpful welcome, offering information and support to help them make the most of their visit.
As Europe’s largest conservation charity, you'll help promote events, offers, and membership benefits that encourage visitors to support our vital work and contribute to achieving recruitment targets.
Handling challenging situations including complaints will be part of the role, following formal procedures and using sound judgement to resolve issues professionally. You'll help maintain smooth daily operations by adhering to National Trust procedures, ensuring a consistent level of service and contributing to risk reduction across our sites.
Maintaining high standards of presentation will be an essential part of the role, including routine toilet cleaning and regular litter picking.
Who we're looking for
Byddem wrth ein bodd yn clywed gennych os ydych chi'n:
cwsmeriaid sy'n canolbwyntio ar ddealltwriaeth o bwysigrwydd gwasanaeth gwych
chwaraewr tîm, ond hefyd yn gallu gweithio ar eich menter eich hunyn
drefnus ac yn barodi
addasu i ddysgu sgiliau newydd
fod ag agwedd gadarnhaol
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
In this role, you’ll work across four coastal car parks at Porthor, Porthdinllaen, Llanbedrog, and Aberdaron, as well as our visitor centre, Porth y Swnt.
This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible.
This is a fixed-term position until 13/09/26 where you'll work from 10am to 4pm, up to five days a week.
The role requires flexibility, and you should be comfortable working most weekends and bank holidays.
Please note that the ability to converse fluently in Welsh and English, as well as reliable transportation to all locations, is essential for this role.
What it's like to work here
Mae Llŷn yn ardal o harddwch naturiol eithriadol, gyda chyfoeth o ddiwylliant, hanes a bywyd gwyllt. Mae’r Ymddiriedolaeth Genedlaethol yn falch o warchod dros 20 filltir o’r arfordir hwn, gan sicrhau bod harddwch a threftadaeth Llŷn yn cael eu cadw am genedlaethau.
Mae ein pedwar maes parcio arfordirol yn safleoedd sy'n cynnig mynediad hawdd i ymwelwyr i draethau hardd, Llwybr Arfordir Cymru, a thrysorau niferus yr ardal ehangach. Yn ogystal â'r meysydd parcio, mae ein canolfan ymwelwyr, Porth y Swnt yn hafan groesawgar sy’n ysbrydoli ymwelwyr i grwydro Llŷn.
Fel Aeolod o’r Tîm Croeso a Gwasanaeth, byddwch yn atebol i’r Rheolwr Croeso ac yn gweithio fel rhan o dîm ymroddedig ar draws y lleoliadau hardd hyn. Gyda'ch gilydd, byddwch yn chwarae rhan allweddol wrth sicrhau bod pob ymwelydd yn cael profiad gwych, a chael effaith uniongyrchol ar berfformiad masnachol y safleoedd.
The Llŷn Peninsula is an area of outstanding natural beauty, rich in culture, history and wildlife. The National Trust is proud to protect over 20 miles of this coastline, ensuring that its beauty and heritage are preserved for generations to come.
Our four coastal car parks are vital hubs, offering visitors easy access to pristine beaches, the Wales Coast Path, and the many treasures of the wider area. Additionally, our visitor centre, Porth y Swnt is a welcoming gateway, inspiring visitors to explore Llŷn.
As a Welcome & Service Team Member, you'll report to the Welcome Manager and work as part of a dedicated team across these beautiful locations. Together, you'll play a key role in ensuring that every visitor has a fantastic experience, while having a direct impact on the commercial performance of the sites.
What you'll be doing
Yn y rôl hon, byddwch yn darparu ein hymwelwyr gyda gwasanaeth cwsmer eithriadol ac addysgiadol, gan eu paratoi am brofiad arbennig a chofiadwy am weddill y diwrnod.
Fel elusen gadwraeth fwyaf Ewrop, byddwch yn helpu i hyrwyddo digwyddiadau, cynigion a manteision aelodaeth sy’n annog ymwelwyr i gefnogi ein gwaith hanfodol ac yn cyfrannu at gyrraedd targedau recriwtio.
Bydd ymdrin â sefyllfaoedd heriol- gan gynnwys cwynion- yn rhan o’r rôl, gan ddilyn gweithdrefnau ffurfiol a defnyddio barn gadarn i ddatrys problemau’n broffesiynol. Byddwch yn sicrhau gweithrediadau dyddiol llyfn drwy ddilyn gweithdrefnau’r Ymddiriedolaeth Genedlaethol, gan gynnal gwasanaeth cyson a chyfrannu at leihau risg ar draws y safleoedd.
Bydd cyflwyniad o safon uchel yn rhan annatod o’r swydd, gan gynnwys glanhau toiledau a chodi sbwriel yn rheolaidd.
In this role, you'll provide visitors with a friendly and helpful welcome, offering information and support to help them make the most of their visit.
As Europe’s largest conservation charity, you'll help promote events, offers, and membership benefits that encourage visitors to support our vital work and contribute to achieving recruitment targets.
Handling challenging situations including complaints will be part of the role, following formal procedures and using sound judgement to resolve issues professionally. You'll help maintain smooth daily operations by adhering to National Trust procedures, ensuring a consistent level of service and contributing to risk reduction across our sites.
Maintaining high standards of presentation will be an essential part of the role, including routine toilet cleaning and regular litter picking.
Who we're looking for
Byddem wrth ein bodd yn clywed gennych os ydych chi'n:
cwsmeriaid sy'n canolbwyntio ar ddealltwriaeth o bwysigrwydd gwasanaeth gwych
chwaraewr tîm, ond hefyd yn gallu gweithio ar eich menter eich hunyn
drefnus ac yn barodi
addasu i ddysgu sgiliau newydd
fod ag agwedd gadarnhaol
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude