Switchboard Operator | The Shrewsbury and Telford Hospital NHS Trust
| Posting date: | 21 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,272 per annum/pro rata |
| Hours: | Part time |
| Closing date: | 21 May 2026 |
| Location: | Shrewsbury, SY38XQ |
| Company: | Shrewsbury and Telford Hospital NHS Trust |
| Job type: | Permanent |
| Job reference: | 7953199/223-SBO-163-A |
Summary
Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year.
Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
• General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.
• To operate a Net call telephone system without supervision.
• To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
• To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
• General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.
• To take part in a rota system, covering 24-hours, 7 days per week.
• To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
• To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
We are a small team operating across both sites across The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.
Full training will be given.
For full duties and responsibilities please refer to the attached document entitled Job Description.
This advert closes on Tuesday 5 May 2026