Warning
This job advert has expired and applications have closed.
Apprentice Customer Service and Sales Advisor (IntroCar Ltd)
| Posting date: | 21 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 April 2026 |
| Location: | London SW19 1UW |
| Remote working: | On-site only |
| Company: | KEITS Training Services Ltd |
| Job type: | Apprenticeship |
| Job reference: | Apprentice Customer Service and Sales Advisor (IntroCar Ltd) |
Summary
IntroCar® is the leading international supplier of Rolls-Royce & Bentley parts, serving a global community of enthusiasts and specialists who share our passion for keeping the world’s most beautiful cars on the road. We’re proud to be the market’s most trusted source of knowledge and support, and the go-to destination for an unparalleled inventory including original equipment, branded aftermarket, recycled & reconditioned exchange.
The apprentice will be expected to confidently handle incoming telephone calls, accurately understand customer requirements, and process orders efficiently. Where a query cannot be resolved immediately, they should demonstrate the ability to reassure customers and ensure timely follow-up. The role will also involve managing inbound email enquiries. The apprentice will be required to build strong rapport with customers, identify opportunities to upsell where appropriate, and consistently deliver a high standard of customer service. A key part of the role will involve learning and developing a strong understanding of the company’s product range to effectively support sales activities. There is clear potential for progression within the organisation for individuals who demonstrate commitment, capability, and a willingness to develop.
Desired Skills & Qualities
A strong work ethic and excellent timekeeping are essential.
The candidate should demonstrate a genuine willingness to assist customers and proactively resolve any issues that may arise. They must be able to act in the best interests of the company at all times.
The role requires the ability to build and maintain positive relationships with customers, encouraging repeat business and long-term loyalty.
Knowledge of vehicles and automotive parts would be advantageous, though it is not essential, as training can be provided.
Desired Qualifications
Applicants MUST NOT already hold a level 2 or higher in Customer Service
GCSE’s in maths & English are preferred, but not essential
Future Prospects
There is clear potential for progression within the organisation for individuals who demonstrate commitment, capability, and a willingness to develop.
Things to consider
KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise.
Training
Full Training to be provided by the employer and KEITS at the place of employment.
The applicant will be working towards and gain a Level 2 Customer Service Apprenticeship.
The learner will be allocated an industry specific training consultant who will provide both remoter and on site visits throughout the apprenticeship.
The apprentice will work towards an End Point Assessment (EPA) at the end of the apprenticeship.
Details of the apprentice standard can be found at : https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1
:
The apprentice will be expected to confidently handle incoming telephone calls, accurately understand customer requirements, and process orders efficiently. Where a query cannot be resolved immediately, they should demonstrate the ability to reassure customers and ensure timely follow-up. The role will also involve managing inbound email enquiries. The apprentice will be required to build strong rapport with customers, identify opportunities to upsell where appropriate, and consistently deliver a high standard of customer service. A key part of the role will involve learning and developing a strong understanding of the company’s product range to effectively support sales activities. There is clear potential for progression within the organisation for individuals who demonstrate commitment, capability, and a willingness to develop.
Desired Skills & Qualities
A strong work ethic and excellent timekeeping are essential.
The candidate should demonstrate a genuine willingness to assist customers and proactively resolve any issues that may arise. They must be able to act in the best interests of the company at all times.
The role requires the ability to build and maintain positive relationships with customers, encouraging repeat business and long-term loyalty.
Knowledge of vehicles and automotive parts would be advantageous, though it is not essential, as training can be provided.
Desired Qualifications
Applicants MUST NOT already hold a level 2 or higher in Customer Service
GCSE’s in maths & English are preferred, but not essential
Future Prospects
There is clear potential for progression within the organisation for individuals who demonstrate commitment, capability, and a willingness to develop.
Things to consider
KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise.
Training
Full Training to be provided by the employer and KEITS at the place of employment.
The applicant will be working towards and gain a Level 2 Customer Service Apprenticeship.
The learner will be allocated an industry specific training consultant who will provide both remoter and on site visits throughout the apprenticeship.
The apprentice will work towards an End Point Assessment (EPA) at the end of the apprenticeship.
Details of the apprentice standard can be found at : https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1
: