Junior Intake, Shipping & Operations Representative
| Posting date: | 20 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 May 2026 |
| Location: | GU15 5HL |
| Remote working: | On-site only |
| Company: | iRhythm Technologies Ltd |
| Job type: | Permanent |
| Job reference: | JR1334 |
Summary
We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Operations Team.
Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
We are looking for like-minded individuals to join our team today! his is a rare and exciting opportunity to begin a career in the medical device industry.
This is a full-time, onsite position based at our Bagshot office (GU15 5HL). Please note that hybrid or remote working is not available for this role.
Responsibilities include but are not limited to:
Patch device shipping, receiving processing and data uploading
Inter-departmental communication
Data entry across multiple systems
Accuracy, attention to detail and strong communication skills
Understanding and adhering to Quality System requirements
Customer service enquiries
Proactive project work to improve service offering
SHIPPING ACTIVITIES (Primary Responsibilities):
Examines outgoing shipments to ensure shipments meet specifications.
Communicates discrepancies between physical product and paperwork as needed.
Verifies the accuracy of the data and initiates corrections when needed.
Coordinates special shipping as defined by Customer Service via QAD.
Affixes shipping labels, identifying information, onto packed cartons or containers, as required
Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
Prepares bills of lading and maintains documentation of goods shipped.
INTAKE PATCH ACTIVITIES (Primary Responsibilities):
Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
Patch data upload via Z-trans system
Patch diary data entry into the Z-trans system
Upload patch data to Zeus QA tool
Device and Patient Symptom Diary Storage
Communicating with Management any potential system or device issues or risk
CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):
Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Adhere to corporate policy and compliance standards in handling patient data.
Work pattern:
40 hours per week worked Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm), there is flexibility on which days.
About you:
Bright, confident and articulate with a willingness to learn
Responsible and accountable
Degree not required, Secondary School and College qualifications preferred
Physical requirements include reaching, bending, and sitting, negligible lifting
Strong IT/data entry skills
Strong verbal and written communication skills
Ability to work in a team environment, supporting the objectives and goals of the organization.
Ability to lone work
Good time management skills
Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Technical Skills needed:
MS Outlook, Word, Excel, Teams
SharePoint/OneDrive
Telephone Systems
Good data entry skills
Preferable experience in Salesforce but not required
What’s in it for you:
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!
Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
We are looking for like-minded individuals to join our team today! his is a rare and exciting opportunity to begin a career in the medical device industry.
This is a full-time, onsite position based at our Bagshot office (GU15 5HL). Please note that hybrid or remote working is not available for this role.
Responsibilities include but are not limited to:
Patch device shipping, receiving processing and data uploading
Inter-departmental communication
Data entry across multiple systems
Accuracy, attention to detail and strong communication skills
Understanding and adhering to Quality System requirements
Customer service enquiries
Proactive project work to improve service offering
SHIPPING ACTIVITIES (Primary Responsibilities):
Examines outgoing shipments to ensure shipments meet specifications.
Communicates discrepancies between physical product and paperwork as needed.
Verifies the accuracy of the data and initiates corrections when needed.
Coordinates special shipping as defined by Customer Service via QAD.
Affixes shipping labels, identifying information, onto packed cartons or containers, as required
Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
Prepares bills of lading and maintains documentation of goods shipped.
INTAKE PATCH ACTIVITIES (Primary Responsibilities):
Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
Patch data upload via Z-trans system
Patch diary data entry into the Z-trans system
Upload patch data to Zeus QA tool
Device and Patient Symptom Diary Storage
Communicating with Management any potential system or device issues or risk
CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):
Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Adhere to corporate policy and compliance standards in handling patient data.
Work pattern:
40 hours per week worked Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm), there is flexibility on which days.
About you:
Bright, confident and articulate with a willingness to learn
Responsible and accountable
Degree not required, Secondary School and College qualifications preferred
Physical requirements include reaching, bending, and sitting, negligible lifting
Strong IT/data entry skills
Strong verbal and written communication skills
Ability to work in a team environment, supporting the objectives and goals of the organization.
Ability to lone work
Good time management skills
Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Technical Skills needed:
MS Outlook, Word, Excel, Teams
SharePoint/OneDrive
Telephone Systems
Good data entry skills
Preferable experience in Salesforce but not required
What’s in it for you:
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!