Service Support Analyst - Level 1
| Posting date: | 20 April 2026 |
|---|---|
| Salary: | £26,001 to £27,042 per year |
| Hours: | Full time |
| Closing date: | 11 May 2026 |
| Location: | Chelmsford, Essex |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Chelmsford City Council |
| Job type: | Permanent |
| Job reference: |
Summary
We are seeking an adaptable and proactive analyst to join our Service Desk team to provide customer focused first line IT technical support to agreed service levels, supporting staff working in a hybrid environment. This permanent opportunity is available to those who already have experience in IT support or working in a Service Desk environment.
The successful applicant will be responsible for carrying out duties directed by the Service Support and Finance Lead and Service Delivery Manager, which include 1st line support via email or phone calls, creating support tickets, first line fixes, completing basic script/process driven tasks alongside assistance within a wide range of projects.
Interviews are currently schedule for the week commencing 18th May 2026.
Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.
As an accredited Essex Family Friendly Employer, this full-time role can be job-shared or part-time if we can fill the remaining hours. Please mention this in your supporting statement. if you are interested. For more details please visit: https://www.essex.gov.uk/family-friendly-charter.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
The successful applicant will be responsible for carrying out duties directed by the Service Support and Finance Lead and Service Delivery Manager, which include 1st line support via email or phone calls, creating support tickets, first line fixes, completing basic script/process driven tasks alongside assistance within a wide range of projects.
Interviews are currently schedule for the week commencing 18th May 2026.
Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.
As an accredited Essex Family Friendly Employer, this full-time role can be job-shared or part-time if we can fill the remaining hours. Please mention this in your supporting statement. if you are interested. For more details please visit: https://www.essex.gov.uk/family-friendly-charter.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.