IT Support Technician – 1st Line
| Posting date: | 20 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,000.00 - £30,000.00 (Depending on experience) |
| Hours: | Full time |
| Closing date: | 20 May 2026 |
| Location: | Scunthorpe, DN16 1BD |
| Company: | HBP Systems Ltd |
| Job type: | Permanent |
| Job reference: | 11 |
Summary
Job Advert
We’re looking for a motivated 1st Line IT Support Technician to join our growing support team at The HBP Group.
This is a fantastic opportunity for someone who enjoys helping people, solving problems and learning new technologies. You’ll be
part of a friendly, fast paced service desk team supporting hundreds of businesses across the UK.
You’ll be the first point of contact for customers, helping resolve IT issues, logging tickets and troubleshooting across
Microsoft environments, desktops, networking and business applications. When issues require deeper investigation, you’ll work
closely with our 2nd Line engineers to ensure customers receive a fast and effective resolution.
If you’re looking to build your technical skills, gain exposure to modern technologies and grow your career in IT, this is a great
place to start.
What You'll Be Doing
* Acting as the first point of contact for IT support requests via phone, email and ticketing systems
* Logging, categorising, and prioritising support tickets accurately
* Troubleshooting and resolving 1st line technical issues across customer environments
* Escalating more complex issues to 2nd Line engineers with clear documentation
* Ensuring support requests are handled within agreed SLAs and KPIs
* Delivering a friendly, professional, and high quality customer support experience
Technologies You'll Work With
You’ll gain experience supporting a wide range of technologies including:
* Microsoft 365 / Office 365 (Entra ID / Azure AD, Exchange, SharePoint, Teams)
* Windows desktop environments
* Windows Server including Active Directory, DNS, DHCP and file services
* Networking technologies including wired, wireless and firewall connectivity
* Security technologies such as MFA, encryption, anti-virus and endpoint protection
What We're Looking For
* Around 1+ year experience in an IT support role
* A genuine passion for IT and technology
* Strong organisation and communication skills
* A friendly, approachable, can-do attitude
* The ability to troubleshoot problems quickly and efficiently
* Good commercial awareness and understanding of customer impact
Desirable Experience
(Not essential but beneficial)
* Experience using HaloPSA or similar service desk platforms
* Exposure to Remote Monitoring & Management (RMM) tools
* Understanding of SLAs, KPIs and service desk processes
* Experience working in a fast-paced MSP or support environment
Why Join The HBP Group?
* Join a supportive and collaborative service desk team
* Gain exposure to modern Microsoft technologies and customer environments
* Excellent opportunity to develop your technical skills and grow your IT career
We’ve also got some great benefits, which we’re happy to discuss with you during the recruitment process.
Additional Information
A full job description is available on request and will be provided to shortlisted candidates.
Apply Now
If you're looking to develop your IT career in a supportive MSP environment, this could be a fantastic opportunity and we'd would
love to hear from you.
Closing Date: 14th May 2026
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore
recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview
will be contacted.
We’re looking for a motivated 1st Line IT Support Technician to join our growing support team at The HBP Group.
This is a fantastic opportunity for someone who enjoys helping people, solving problems and learning new technologies. You’ll be
part of a friendly, fast paced service desk team supporting hundreds of businesses across the UK.
You’ll be the first point of contact for customers, helping resolve IT issues, logging tickets and troubleshooting across
Microsoft environments, desktops, networking and business applications. When issues require deeper investigation, you’ll work
closely with our 2nd Line engineers to ensure customers receive a fast and effective resolution.
If you’re looking to build your technical skills, gain exposure to modern technologies and grow your career in IT, this is a great
place to start.
What You'll Be Doing
* Acting as the first point of contact for IT support requests via phone, email and ticketing systems
* Logging, categorising, and prioritising support tickets accurately
* Troubleshooting and resolving 1st line technical issues across customer environments
* Escalating more complex issues to 2nd Line engineers with clear documentation
* Ensuring support requests are handled within agreed SLAs and KPIs
* Delivering a friendly, professional, and high quality customer support experience
Technologies You'll Work With
You’ll gain experience supporting a wide range of technologies including:
* Microsoft 365 / Office 365 (Entra ID / Azure AD, Exchange, SharePoint, Teams)
* Windows desktop environments
* Windows Server including Active Directory, DNS, DHCP and file services
* Networking technologies including wired, wireless and firewall connectivity
* Security technologies such as MFA, encryption, anti-virus and endpoint protection
What We're Looking For
* Around 1+ year experience in an IT support role
* A genuine passion for IT and technology
* Strong organisation and communication skills
* A friendly, approachable, can-do attitude
* The ability to troubleshoot problems quickly and efficiently
* Good commercial awareness and understanding of customer impact
Desirable Experience
(Not essential but beneficial)
* Experience using HaloPSA or similar service desk platforms
* Exposure to Remote Monitoring & Management (RMM) tools
* Understanding of SLAs, KPIs and service desk processes
* Experience working in a fast-paced MSP or support environment
Why Join The HBP Group?
* Join a supportive and collaborative service desk team
* Gain exposure to modern Microsoft technologies and customer environments
* Excellent opportunity to develop your technical skills and grow your IT career
We’ve also got some great benefits, which we’re happy to discuss with you during the recruitment process.
Additional Information
A full job description is available on request and will be provided to shortlisted candidates.
Apply Now
If you're looking to develop your IT career in a supportive MSP environment, this could be a fantastic opportunity and we'd would
love to hear from you.
Closing Date: 14th May 2026
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore
recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview
will be contacted.