Software Professional Services Manager
| Posting date: | 20 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £45,000.00 - £50,000.00 (Depending on experience) |
| Hours: | Full time |
| Closing date: | 20 May 2026 |
| Location: | Scunthorpe, DN16 1BD |
| Company: | HBP Systems Ltd |
| Job type: | Permanent |
| Job reference: | 24 |
Summary
Job Advert
Lead. Deliver. Standardise. Improve.
Are you at your best when bringing structure, clarity, and control to complex software delivery?
Do you enjoy leading teams, improving processes, and making sure projects land on time, on budget, and with confidence?
If you thrive in environments where leadership, commercial awareness, and customer experience all matter…
If so, this could be the role for you.
THE OPPORTUNITY
We’re looking for a Software Professional Services Manager to lead the delivery of ERP implementations across a multi product
portfolio.
This is not just about managing projects.
You’ll lead people, shape processes, and ensure every customer experiences a calm, structured, and high quality journey from
onboarding through to support handover.
You’ll balance delivery excellence with commercial performance, ensuring projects are predictable, profitable, and professionally
executed.
You’ll play a key role in protecting and strengthening our reputation for quality, expertise, and customer care.
WHAT YOU’LL OWN
TEAM LEADERSHIP & CAPABILITY DEVELOPMENT
You’ll lead a team of consultants, coordinators, and specialists responsible for delivering business critical software projects.
You will:
* Set clear expectations around ownership, communication, and delivery standards
* Coach and develop your team to deliver with confidence and consistency
* Run regular one to ones, performance reviews, and targeted development plans
* Build a culture of accountability, clarity, and trust
* Embed an Effortless Experience mindset across the team
You won’t just manage people. You’ll elevate them.
END TO END PROJECT DELIVERY
You’ll take ownership of ERP delivery across platforms including Dynamics 365 Business Central, Sage 200, Sage Intacct, Pegasus
Opera 3, and Exchequer.
You will:
* Ensure projects are delivered on time, within budget, and to a high standard
* Oversee governance including milestones, documentation, and UAT completion
* Maintain visibility and control across all active projects
* Ensure clear ownership throughout the customer journey
You’ll bring calm, controlled delivery to complex environments.
OPERATIONAL EXCELLENCE & PROCESS CONSISTENCY
You’ll drive structure, predictability, and consistency across delivery.
You will:
* Implement strong project governance and delivery frameworks
* Ensure smooth handovers between Professional Services, Service Desk, and Account Management
* Monitor team capacity and utilisation to balance workload and performance
* Standardise delivery approaches to reduce variation and risk
You’ll turn complexity into consistency.
COMMERCIAL PERFORMANCE & FORECASTING
You’ll own the numbers behind delivery.
You will:
* Manage utilisation, forecasting, and revenue recognition
* Track estimate versus actual performance across projects
* Identify opportunities to improve efficiency and margin
* Ensure delivery contributes to overall business performance
You’ll balance quality with commercial success.
CUSTOMER EXPERIENCE & STAKEHOLDER CONFIDENCE
You’ll ensure customers feel confident, informed, and supported throughout their journey.
You will:
* Maintain clear, proactive communication on progress, risks, and outcomes
* Eliminate surprises through strong planning and visibility
* Ensure a seamless transition from implementation to support
* Build trust with customers and internal stakeholders
You’ll deliver confidence, not just projects.
CONTINUOUS IMPROVEMENT & INNOVATION
You’ll lead the evolution of how delivery works.
You will:
* Identify friction points and remove them through process improvement
* Introduce automation, AI, and tooling to enhance delivery efficiency
* Embed lessons learned to improve consistency and reduce rework
* Collaborate with leadership and vendors to evolve delivery capability
You’ll make the system better, not just run it.
WHAT MAKES THIS ROLE DIFFERENT
This role combines:
Delivery Leadership
Owning people, projects, and outcomes across a complex ERP portfolio
Operational & Commercial Control
Driving utilisation, margin, and predictable delivery performance
You won’t just oversee delivery… you’ll define how great delivery looks.
WHO YOU ARE
You’ll thrive if you:
* Enjoy leading teams and developing people
* Bring structure and clarity to complex delivery environments
* Are commercially aware and comfortable with numbers
* Communicate clearly and confidently with stakeholders
* Care about quality, consistency, and doing things properly
EXPERIENCE WE’RE LOOKING FOR
* Proven experience managing implementation or professional services teams
* Strong understanding of project governance, resource planning, and delivery control
* Track record of delivering projects on time, within budget, and to a high standard
* Experience managing utilisation, forecasting, and margin
* Strong stakeholder management and communication skills
* Ability to translate technical delivery into clear business outcomes
DESIRABLE EXPERIENCE
* Exposure to ERP systems such as Dynamics 365 Business Central or Sage products
* Understanding of project methodologies such as Prince2, Agile, or ITIL
* Experience with tools such as Halo PSA, SharePoint, Power BI, or Power Automate
* Experience introducing automation or AI into delivery workflows
* Background in cross functional delivery or PMO environments
WHY JOIN US?
Because you’ll be part of a business where:
* You’ll lead a critical function that directly impacts customer success
* Your decisions shape how delivery operates across the business
* You’ll work with modern ERP platforms and evolving tooling
* You’ll have the opportunity to improve, standardise, and scale delivery
* Your impact will be visible at both customer and leadership level
ADDITIONAL INFORMATION
A full job description is available on request and will be provided to shortlisted candidates.
APPLY NOW
Ready to lead delivery, develop people, and create predictable, high quality project outcomes?
If you want to shape how software delivery is done and make a real impact… we want to hear from you.
Closing Date: 24th April 2026
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore
recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview
will be contacted.
Lead. Deliver. Standardise. Improve.
Are you at your best when bringing structure, clarity, and control to complex software delivery?
Do you enjoy leading teams, improving processes, and making sure projects land on time, on budget, and with confidence?
If you thrive in environments where leadership, commercial awareness, and customer experience all matter…
If so, this could be the role for you.
THE OPPORTUNITY
We’re looking for a Software Professional Services Manager to lead the delivery of ERP implementations across a multi product
portfolio.
This is not just about managing projects.
You’ll lead people, shape processes, and ensure every customer experiences a calm, structured, and high quality journey from
onboarding through to support handover.
You’ll balance delivery excellence with commercial performance, ensuring projects are predictable, profitable, and professionally
executed.
You’ll play a key role in protecting and strengthening our reputation for quality, expertise, and customer care.
WHAT YOU’LL OWN
TEAM LEADERSHIP & CAPABILITY DEVELOPMENT
You’ll lead a team of consultants, coordinators, and specialists responsible for delivering business critical software projects.
You will:
* Set clear expectations around ownership, communication, and delivery standards
* Coach and develop your team to deliver with confidence and consistency
* Run regular one to ones, performance reviews, and targeted development plans
* Build a culture of accountability, clarity, and trust
* Embed an Effortless Experience mindset across the team
You won’t just manage people. You’ll elevate them.
END TO END PROJECT DELIVERY
You’ll take ownership of ERP delivery across platforms including Dynamics 365 Business Central, Sage 200, Sage Intacct, Pegasus
Opera 3, and Exchequer.
You will:
* Ensure projects are delivered on time, within budget, and to a high standard
* Oversee governance including milestones, documentation, and UAT completion
* Maintain visibility and control across all active projects
* Ensure clear ownership throughout the customer journey
You’ll bring calm, controlled delivery to complex environments.
OPERATIONAL EXCELLENCE & PROCESS CONSISTENCY
You’ll drive structure, predictability, and consistency across delivery.
You will:
* Implement strong project governance and delivery frameworks
* Ensure smooth handovers between Professional Services, Service Desk, and Account Management
* Monitor team capacity and utilisation to balance workload and performance
* Standardise delivery approaches to reduce variation and risk
You’ll turn complexity into consistency.
COMMERCIAL PERFORMANCE & FORECASTING
You’ll own the numbers behind delivery.
You will:
* Manage utilisation, forecasting, and revenue recognition
* Track estimate versus actual performance across projects
* Identify opportunities to improve efficiency and margin
* Ensure delivery contributes to overall business performance
You’ll balance quality with commercial success.
CUSTOMER EXPERIENCE & STAKEHOLDER CONFIDENCE
You’ll ensure customers feel confident, informed, and supported throughout their journey.
You will:
* Maintain clear, proactive communication on progress, risks, and outcomes
* Eliminate surprises through strong planning and visibility
* Ensure a seamless transition from implementation to support
* Build trust with customers and internal stakeholders
You’ll deliver confidence, not just projects.
CONTINUOUS IMPROVEMENT & INNOVATION
You’ll lead the evolution of how delivery works.
You will:
* Identify friction points and remove them through process improvement
* Introduce automation, AI, and tooling to enhance delivery efficiency
* Embed lessons learned to improve consistency and reduce rework
* Collaborate with leadership and vendors to evolve delivery capability
You’ll make the system better, not just run it.
WHAT MAKES THIS ROLE DIFFERENT
This role combines:
Delivery Leadership
Owning people, projects, and outcomes across a complex ERP portfolio
Operational & Commercial Control
Driving utilisation, margin, and predictable delivery performance
You won’t just oversee delivery… you’ll define how great delivery looks.
WHO YOU ARE
You’ll thrive if you:
* Enjoy leading teams and developing people
* Bring structure and clarity to complex delivery environments
* Are commercially aware and comfortable with numbers
* Communicate clearly and confidently with stakeholders
* Care about quality, consistency, and doing things properly
EXPERIENCE WE’RE LOOKING FOR
* Proven experience managing implementation or professional services teams
* Strong understanding of project governance, resource planning, and delivery control
* Track record of delivering projects on time, within budget, and to a high standard
* Experience managing utilisation, forecasting, and margin
* Strong stakeholder management and communication skills
* Ability to translate technical delivery into clear business outcomes
DESIRABLE EXPERIENCE
* Exposure to ERP systems such as Dynamics 365 Business Central or Sage products
* Understanding of project methodologies such as Prince2, Agile, or ITIL
* Experience with tools such as Halo PSA, SharePoint, Power BI, or Power Automate
* Experience introducing automation or AI into delivery workflows
* Background in cross functional delivery or PMO environments
WHY JOIN US?
Because you’ll be part of a business where:
* You’ll lead a critical function that directly impacts customer success
* Your decisions shape how delivery operates across the business
* You’ll work with modern ERP platforms and evolving tooling
* You’ll have the opportunity to improve, standardise, and scale delivery
* Your impact will be visible at both customer and leadership level
ADDITIONAL INFORMATION
A full job description is available on request and will be provided to shortlisted candidates.
APPLY NOW
Ready to lead delivery, develop people, and create predictable, high quality project outcomes?
If you want to shape how software delivery is done and make a real impact… we want to hear from you.
Closing Date: 24th April 2026
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore
recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview
will be contacted.