Call Handler – Single Point of Access | York and Scarborough Teaching Hospitals NHS Foundation Trust

Posting date:	20 April 2026
Salary:	Not specified
Additional salary information:	£25,272 per annum / pro rata
Hours:	Full time
Closing date:	20 May 2026
Location:	York, YO31 8YZ
Company:	York Teaching Hospital NHS Foundation Trust
Job type:	Permanent
Job reference:	7590506/419-7590506-CH-FH

Summary

Are you a compassionate and organised communicator who thrives in a busy, people-focused environment?

We have an exciting opportunity as we expand our friendly and supportiveSingle Point of Access Teamas aCall Handler, helping to ensure patients receive the right care at the right time.

This customer-facing role is based within our referral service, where you’ll play a vital part in supporting patients and healthcare professionals by gathering and processing essential information with care and professionalism.

The service operates 7 days a week, 07:30 – 20:00, including bank holidays.
Call Handlers work five weekday shifts and two weekend shifts, with enhanced pay for weekend work.

We’re looking for someone who:
• Has excellent communication and interpersonal skills
• Works calmly and professionally under pressure
• Is confident using IT systems and can quickly learn new software (training on SystmOne will be provided)
• Is organised, detail-oriented, and able to manage multiple tasks
• Has a caring and patient-centred approach in every interaction

A Personal Message from the Team

“Our Call Handlers are often the first point of contact for patients and healthcare professionals — it’s a role that truly matters. We’re a supportive, close-knit team that takes pride in delivering a caring, efficient service. If you’re someone who enjoys helping others and thrives in a busy environment, we’d love to hear from you.”



**INTERVIEWS FOR THIS ROLE WILL TAKE PLACE ON WEDNESDAY THE 13TH OF MAY**

• Receive referrals by telephone or electronically and gather accurate patient details
• Input referral information ontoSystmOneand maintain up-to-date electronic care records
• Provide administrative support such as scanning documents, taking messages, and signposting enquiries
• Handle all communications with empathy, efficiency, and respect for patient confidentiality
• Work collaboratively with colleagues to ensure smooth service delivery and excellent patient experience
To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd



Our benefits

We offer a range of benefits to support our staff including:

· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

· 27 days holiday rising to 33 days (depending on NHS Trust service)

· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

· A variety of different types of paid and unpaid leave covering emergency and planned leave

· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

· NHS Car Lease scheme and Cycle to Work scheme

· An extensive range of learning and development opportunities

· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.



A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.




This advert closes on Sunday 3 May 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.