Appointments Coordinator/Support Typist | Queen Victoria Hospital NHS Foundation Trust
| Posting date: | 20 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,760 - £27,476 per annum pro rata |
| Hours: | Part time |
| Closing date: | 20 May 2026 |
| Location: | East Grinstead, RH19 3DZ |
| Company: | Queen Victoria Hospital NHS Trust |
| Job type: | Permanent |
| Job reference: | 7835370/276-7835370-AfC |
Summary
We are currently looking for an Appointments Coordinator/Receptionist/Support Typist to work in the Orthodontic Department.
Ideally we would require someone who has typing skills and experience in direct face to face contact with patients/clients for appointment scheduling purposes. The role will involve working on a job share rota basis within the department, predominantly on Mondays and Fridays.
This is an interesting and varied post providing interaction with patients to schedule appointments, comprehensive clinic preparation and typing support to the Orthodontic Consultants, Associate Specialists, Registrars and Junior Doctors.
Reporting to the Team Leader and working closely with the Medical Secretaries in order to ensure the delivery of the service within NHS targets.
The role will include receiving confidential and sensitive information, written, aural or verbal, to be exchanged with patients, relatives, staff or
external parties.
The role will involve covering the orthodontic reception desk, appointment scheduling and general administrative tasks; including typing of clinic letters and daily preparation of clinic notes. Ideally we would require someone with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, possess excellent audio typing skills, excellent communication skills, combined with a professional telephone manner, have a flexible and pro-active and positive attitude and remain calm under pressure.
Experience of audio typing and word processing is essential.
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
To provide full secretarial and administrative support to the Orthodontic Department.
Preparing patients notes ready for clinical appointments.
Booking appointments for patients face to face at the desk.
Booking new patient consultation appointments within the required timescale.
Rescheduling cancellations and DNAs.
Managing capacity within the clinics and moving patient appointments if required.
Ensuring all correspondence relating to patients are saved on to the Electronic Document Management systems (Evolve).
Accurate audio typing using digital dictation and word processing systems
Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external
parties.
Review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
Ensure telephone enquiries are dealt with in a confidential, professional, tactful, sympathetic and timely manner.
This advert closes on Monday 4 May 2026