Operational lead - CMH rehabilitation service

Posting date:	17 April 2026
Salary:	£49,387.00 to £56,515.00 per year
Additional salary information:	£49387.00 - £56515.00 a year
Hours:	Full time
Closing date:	01 May 2026
Location:	Shrewsbury, SY1 4RQ
Company:	NHS Jobs
Job type:	Contract
Job reference:	C9301-26-0566

Summary

Service Development and Review To engage in and support the development of policies, procedures and working practices within the team. Ensure implementation, monitoring, evaluation and compliance with all policies and procedures in area of responsibility. Work collaboratively with the Service Manager, and wider team and partnership/system leads in the planning and delivery of the service. To ensure that all Trust policies and guidelines are adhered to and provide guidance to clinical staff regarding implementation. To support the local implementation/development of national strategies and to initiate change and practice development. Management of Resources and Performance: To manage designated team, exercising effectiveness and flexible budget control in order to stay within budgetary limits in conjunction with locality manager. Maintains the achievement of Key Performance Indicators and Essential Standards Authorised signatory for budgets associated with the delivery of all aspects of clinical care. Day to day line management responsibility for staff working within the pathway including management of sickness, performance, recruitment and appraisals. Service Delivery To promote, develop, implement and manage clinical standards and good practices within their sphere of responsibility. Accountable for direct delivery of service, providing specialist advice which contributes to the care of service users who require a period of intensive rehabilitation to support them to live the best lives they can To be a visible, consistent presence in team and wider partnership working relationships Engage in complex case management meetings as necessary To be open and accountable to service users and carers and to promote a positive approach to person centred care. To ensure the use of and adhere to the CPA policies and processes. To support and ensure safeguarding policies and procedures are implemented Leadership To provide appropriate advice to team staff, multi-disciplinary and Management Groups. To monitor and evaluate practice based on contemporary and current trends and initiate changes in the light of these findings. To ensure that all statutory and professional responsibilities of the relevant professional Codes of Conduct are met in conjunction and collaboration with respective clinical/professional leads. Ensure skill mix provided is compatible with demands of the service with due regard to the assessment of risk. To promote, encourage and develop integration between community and inpatient services. Work collaboratively in order to facilitate effective early discharge planning from out of area placements/inpatients settings Encourage and facilitate multi-disciplinary and multi-agency working. Provide advice, information and support in relation to the Local Authority and NHS Complaints procedures. Implement associated actions and recommendations. In conjunction with the service manager, monitor and manage the performance of the team and individual team members, to ensure achievements of Trust organisational targets/objectives. Undertake operational management supervision and ensure appropriate clinical / professional supervision arrangements are in place for all staff. Ensure compliance with the Trusts objectives in relation to the Governance Agenda, achieving a continuous process of monitoring and improving safe effective care delivery. Encourage staff to share good practice, develop ideas to improve services and promote research. Maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene and infection control. Promote service audit, evaluation and research. Ensure robust risk assessment and management accordance with policies. Ensure all staff receive a PDC appraisal and have an appropriate personal development plan including mandatory training. Undertake mandatory training and have an appropriate personal development plan in place. Decisions and judgements With support from the service manager: the post holder will be responsible for the operational decisions required for the pathway team to work effectively and efficiently. This will include the allocation and deployment of resources and the development and deployment of operational processes within the pathway team. The post holder will be responsible for organising the workload of the team within the pathway and ensuring appropriate resources are available to meet the demands of the service. Provide advice in complex clinical situations, taking into account a range of options in order to resolve presenting issues. Undertake the management of staff sickness and performance. Undertake complaint and disciplinary investigations. Participate in the development of Directorate and Trust policies and service development projects. Communication and Working Relationships: Communicate policies and practical procedures within the team and externally to ensure effective understanding and implementation. This will involve regular contact and exchange of complex, confidential and sensitiveinformation between staff, service users, carers, general public, internal/external agencies and providers of out of area specialist placements, where tact and diplomacy is required in a form that is appropriate to them and the situation and constructively manages barriers to effective communication. Maintain a position of integrity and confidentiality at all times, communicating effectively and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures. Communication will be both verbal and written This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn