Administrator

Posting date:	17 April 2026
Salary:	£24,784.50 per year
Additional salary information:	£24784.50 a year
Hours:	Full time
Closing date:	03 May 2026
Location:	Mansfield, NG21 0HJ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	E0343-26-0009abl867

Summary

You will provide administration support for the Nottinghamshire IWS service for adults and families across Nottinghamshire. You will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the SPOA lead. Your key responsibilities will be: Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues. You will be working as part of a large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email. Duties and Responsibilities This post will work under the line management of the Single Point of Access Administration Lead. The role will be varied, challenging, and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development. Key responsibilities will be: Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently. To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work. Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper. Manage and deal with incoming healthcare referrals promptly, adhering to company timescales. Book appointments for clients and use appropriate calendar software. Record client data accurately on appropriate service database. To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database. Work closely with Single point of Access Lead and prepare computerised documents and reports. Work with service leads to source new venues, working in accordance with company budgets and areas of demand. Flexibility to cover colleagues annual leave, sickness etc. Weekly monitoring of workload and service targets. Take meeting minutes, type and distribute as required General administration (record keeping, filing etc.) Be able to encourage and assess client`s readiness for specific behaviour change Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners Auditing and stock check of NRT products monthly alongside daily temperature checks of storage cupboards. Skills and Competencies Required Be an experienced administrator use to working in a health and/or community setting Experienced working with Microsoft Office and database systems Positive and proactive working at pace with multiple tasks Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues Build strong relationships; good team player happy to work as part of a team and work independently on own tasks Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives. Please note that we are unable to offer sponsorship for this role