Medical Receptionist
| Posting date: | 17 April 2026 |
|---|---|
| Salary: | £13.00 per hour |
| Additional salary information: | £13.00 an hour |
| Hours: | Full time |
| Closing date: | 01 May 2026 |
| Location: | Newcastle, NE12 8LS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2929-26-0000 |
Summary
Job Title: Medical Receptionist Responsible to: Practice Manager Job Overview: To provide a high quality reception service to all users in a professional, courteous and efficient way. Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs. Responsibilities Reception Greet and direct patients and visitors Make appointments both in person and over the telephone Deal with requests for home visits according to the practice protocol Deal with general enquires from patients and external agencies General assistance to practice team and respond to the needs of the doctors/nurses during surgery Process daily tasks received from patients and team members Give out test results following GP instructions Administration Registration of patients Return medical records for patients who are deceased/leaving the practice Processing patient change of address When required process incoming mail Scanning of hospital letters Prepare outgoing mail Input and extract data from the practice computer system Prescriptions Process repeat prescriptions in accordance with the practice policy Hand out repeat prescriptions ensuring patient identity is verified Deal with prescriptions queries from patients and pharmacies General Keep the waiting area and reception tidy at all times Make refreshments for doctors, other team members or visitors to the practice as requested Ensure consulting rooms are well stocked Any other reasonable duties assigned by manager Confidentiality Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential. Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality. Health and Safety The employee will observe health and safety guidelines at all times and report any potential risks identified. Equality and Diversity The employee will support the equality, diversity and rights of patients, carers and colleagues and respect the privacy, dignity, needs and beliefs of patients, carers and colleagues