Prevention Customer Support Administrator
| Posting date: | 17 April 2026 |
|---|---|
| Salary: | £28,142.00 to £30,518.00 per year |
| Hours: | Full time |
| Closing date: | 07 May 2026 |
| Location: | South Woodham Ferrers, Chelmsford |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Essex County Fire & Rescue Service |
| Job type: | Contract |
| Job reference: | req390 |
Summary
We are looking for a Prevention Customer Support Administrator to join Essex County Fire and Rescue Service at a pivotal time for our prevention work. This role sits at the beating heart of all our prevention activity, providing high‑quality, person‑centred support to both internal and external customers.
You will play a key role in enabling our teams to prevent fires and other emergencies, protect life, and keep communities safe. Your work will directly support our Community Risk Management Plan (CRMP) and our commitment to preventing fire and other emergencies through effective prevention and early intervention.
What You Will Be Working On
In this varied and rewarding role, you will:
Provide professional, proactive administrative support across the Prevention Department, enabling teams to deliver effective prevention activity
Act as a central point of contact for customers, colleagues and partners, offering person‑centred, inclusive and solution‑focused support
Coordinate and support Safe and Well visits, Fire Safety Visits and other prevention pathways, ensuring activity is prioritised and delivered effectively
Schedule, re‑schedule and manage appointments, balancing competing demands while maintaining high standards of service
Maintain accurate and timely records on CFRMIS and other systems to support performance, assurance and risk‑based decision making
Handle sensitive and confidential information with professionalism, compassion and care
Support safeguarding processes and work in line with safeguarding principles to help protect vulnerable adults and children
Work collaboratively with colleagues, volunteers and partners, contributing positively as a trusted and reliable team player
Support the effective management of prevention resources, including safety equipment and literature
What Are We Looking For?
We are looking for someone who brings both professionalism and compassion to their work, and who:
Is highly organised, adaptable and able to prioritise and manage a varied workload
Takes a positive, solution‑focused approach, even in fast‑paced or sensitive situations
Understands the importance of equality, diversity and inclusion, and applies inclusive practice in day‑to‑day work
Has an awareness of safeguarding principles and the importance of working safely and ethically
Communicates clearly, respectfully and confidently with a wide range of people
Works well as part of a high‑performing team, supporting colleagues and contributing to shared goals
Is comfortable working with data, systems and administrative processes, with strong attention to detail
You will play a key role in enabling our teams to prevent fires and other emergencies, protect life, and keep communities safe. Your work will directly support our Community Risk Management Plan (CRMP) and our commitment to preventing fire and other emergencies through effective prevention and early intervention.
What You Will Be Working On
In this varied and rewarding role, you will:
Provide professional, proactive administrative support across the Prevention Department, enabling teams to deliver effective prevention activity
Act as a central point of contact for customers, colleagues and partners, offering person‑centred, inclusive and solution‑focused support
Coordinate and support Safe and Well visits, Fire Safety Visits and other prevention pathways, ensuring activity is prioritised and delivered effectively
Schedule, re‑schedule and manage appointments, balancing competing demands while maintaining high standards of service
Maintain accurate and timely records on CFRMIS and other systems to support performance, assurance and risk‑based decision making
Handle sensitive and confidential information with professionalism, compassion and care
Support safeguarding processes and work in line with safeguarding principles to help protect vulnerable adults and children
Work collaboratively with colleagues, volunteers and partners, contributing positively as a trusted and reliable team player
Support the effective management of prevention resources, including safety equipment and literature
What Are We Looking For?
We are looking for someone who brings both professionalism and compassion to their work, and who:
Is highly organised, adaptable and able to prioritise and manage a varied workload
Takes a positive, solution‑focused approach, even in fast‑paced or sensitive situations
Understands the importance of equality, diversity and inclusion, and applies inclusive practice in day‑to‑day work
Has an awareness of safeguarding principles and the importance of working safely and ethically
Communicates clearly, respectfully and confidently with a wide range of people
Works well as part of a high‑performing team, supporting colleagues and contributing to shared goals
Is comfortable working with data, systems and administrative processes, with strong attention to detail
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.