Customer Advisor - B&Q Collect
| Posting date: | 17 April 2026 |
|---|---|
| Salary: | £13.10 per hour |
| Hours: | Part time |
| Closing date: | 24 April 2026 |
| Location: | TA24 5BY |
| Remote working: | On-site only |
| Company: | B&Q Limited |
| Job type: | Temporary |
| Job reference: | 2026-142448 |
Summary
Part Time - 19.5 to 26 hours per week
12 Month Fixed Term Contract
Shifts available Monday - Sunday, 8.30am-6.30pm*
UK Notional hourly rate £13.10 per hour
B&Q Collect Minehead**
*Colleagues must be over the age of 18 due to shift lengths and lone working
** Induction will be based in B&Q Taunton
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.
What's the job?
- Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
- Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
- Working with colleagues across your buddy store to ensure customer orders and returns are fulfilled seamlessly.
- Using digital systems and devices to manage stock and process orders.
- Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others.
You’ll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone at times.
This role involves working up-to 10-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes
Award-winning pension scheme
Company Bonus Scheme
ShareSave options
6 weeks holiday
Payroll giving
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
12 Month Fixed Term Contract
Shifts available Monday - Sunday, 8.30am-6.30pm*
UK Notional hourly rate £13.10 per hour
B&Q Collect Minehead**
*Colleagues must be over the age of 18 due to shift lengths and lone working
** Induction will be based in B&Q Taunton
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.
What's the job?
- Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
- Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
- Working with colleagues across your buddy store to ensure customer orders and returns are fulfilled seamlessly.
- Using digital systems and devices to manage stock and process orders.
- Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others.
You’ll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone at times.
This role involves working up-to 10-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes
Award-winning pension scheme
Company Bonus Scheme
ShareSave options
6 weeks holiday
Payroll giving
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.