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Key Account Administrator

Job details
Posting date: 17 April 2026
Hours: Full time
Closing date: 17 May 2026
Location: CH62 4SQ
Remote working: On-site only
Company: Bagnall & Morris (Waste Services) Ltd
Job type: Permanent
Job reference: 1911

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Summary

About the Role

We’re looking for a highly organised and proactive individual to join our team, supporting the coordination and processing of contracts for our Key Account (Gold) customers. Working closely with Key Account Managers and Corporate Accounts teams, you’ll play a vital role in ensuring a smooth customer experience, maintaining accurate data, and helping the team deliver against key performance targets.

This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering excellent service.

Key Responsibilities

Manage and process new and existing sales contracts within the AMCS system, ensuring accuracy at all times
Maintain and update sales leads within the CRM system
Work closely with Key Account Managers, providing regular updates and supporting timely delivery of contracts
Ensure all data entered into company systems is accurate and aligned with internal processes
Maintain up-to-date supplier and customer information across systems
Undertake credit checks, ensuring integrity of information provided
Liaise with subcontractors to ensure bins are delivered on time for customers
Generate Waste Transfer Notes for customers outside of the annual renewal cycle
Oversee the Major Accounts inbox, ensuring queries are handled efficiently or directed to the right teams
Prepare and process documentation promptly to support customer and operational needs
Resolve invoice queries in partnership with finance teams, identifying issues and helping to prevent recurrence
Distribute inbound web and phone leads to relevant sales teams, ensuring all leads are logged in CRM
Provide general sales administration support, including logging quotes, producing Power BI reports, and assisting with new mobilisation rollouts.

Skills and Experience

Previous experience in an administrative role (or similar) in a fast-paced environment
Excellent time-management and organisational skills
Confident communicator
Motivated to develop own skills and contribute to a team
Experience using CRM systems (desirable)
Knowledge of the waste industry (desirable)

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