Access to Information Clerk
| Posting date: | 16 April 2026 |
|---|---|
| Salary: | £25,760.00 to £27,476.00 per year |
| Additional salary information: | £25760.00 - £27476.00 a year |
| Hours: | Full time |
| Closing date: | 29 April 2026 |
| Location: | Fazakerley, L9 7AL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9287-26-0621 |
Summary
Communicate with internal and external colleagues ie Medical staff, in a professional manner, using tact and diplomacy when dealing with anxious, bereaved or upset relatives. Communication methods include, telephone, letter, email and face to face. Liaise with medical staff where necessary in order to gain their professional opinion as to whether disclosure is likely to have a detrimental impact on the requestor Maintain attention to detail when preparing information for release, including redacting or summarising information in accordance with departmental processes. Using judgement and knowledge, including analysing basic Legal and medical terminology, to ensure that any information is redacted as necessary prior to disclosure in accordance with current legislation, including any third-party information documented in the records where it is not possible to obtain consent from the third party. Utilising all the Trusts patient administration systems, retrieve and collate SAR requests. For systems not available to SARs, communicate with those services to provide the information. Such services include radiology, GUM, dental and medical photography. Ensure the correct proof of identity and or authorisation is received depending on therequest, in relation to UK-GDPR and the Access to Health Records Act 1990 Provide SAR completed requests in line with the requested format such as verbally, via paper or electronically. Ensure all electronic formats are password protected. Plan and organise your workload, using your knowledge of the role to meet the expected targets and outcomes, i.e., dealing with court orders as a priority. Escalate any delays or issues in completing SAR requests directly to your supervisor. Utilising the SARs database, ensure records are up to date. Ensure retrieval of information does not compromise data security. Provide routine advice and guidance to internal and external requestors including patients and relatives on SAR processes and procedures in order to meet expectations. Communicating with the requestor to ensure expectation are met. Ensure compliance with all protocols relating to SAR processes. Ensure safe and economical use of equipment and resources. Monitor stationary levels, advising the Team Leader when stock levels are low. Demonstrate and explain processes and procedures to new starters within the SAR team. Escalate concerns, issues and complaints which are outside of your scope of work to your Team Leader. Work as part of a team to ensure that an efficient and quality service is provided at all times. Be flexible to meet the requirements of the service. Maintain up to date knowledge of UK-GDPR in relation to subject access. Ensure confidentiality and privacy is maintained at all times