Operational Manager - Southend Coastal Surgeries
| Posting date: | 16 April 2026 |
|---|---|
| Salary: | £20 per hour |
| Additional salary information: | £20 an hour |
| Hours: | Full time |
| Closing date: | 30 April 2026 |
| Location: | Southend-on-sea, SS1 3HD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5883-26-0012 |
Summary
1. Operational Leadership & Management Lead and coordinate all practice operational functions to ensure smooth running of practice services. Develop and implement processes to improve efficiency, workflow, and communication across practices. Provide leadership and oversight for all staff and other practiceworkforce members. Ensure compliance with practicecontract requirements and other contractual obligations. 2. Workforce Coordination Line manage and support practicestaff (e.g., care coordinators, care navigators). Oversee recruitment, induction, rotas, appraisals, and ongoing workforce planning. Support staff wellbeing, training, and development. Work with practices to forecast staffing needs and role expansion. 3. Service Delivery & Performance Monitoring Monitor performance against practice contracts, QOF-related indicators, and local transformation schemes. Produce regular reports and dashboards for the practice senior management team. Lead quality improvement initiatives across practice contracts. Ensure timely data reporting and accuracy of submissions. 4. Financial Oversight Work with finance leads to manage practice budgets, claims, and funding streams. Support the preparation of financial forecasts, business cases, and investment plans. 5. Stakeholder & Partnership Working Act as the main operational liaison for the practice with ICB representatives, community providers, local authorities, and voluntary sector partners. Build strong relationships with Practice Managers across SEE and support collaborative working. Represent the practice at meetings, forums, and strategic groups. 6. Project & Programme Management Support the implementation of practice projects including enhanced access, digital transformation, long-term condition management, and population health initiatives. Oversee timelines, deliverables, and evaluation of practice programmes and health campaigns. Ensure that project risks are identified, monitored, and managed. 7. Governance & Compliance Support development and review of practice policies, procedures, and governance structures. Oversee safeguarding compliance, risk management, and incident reporting for practice-employed staff. Ensure compliance with data protection and IG requirements. 8. Communication & Engagement Maintain effective communication channels across the practice, ensuring staff and practices are informed of updates, changes, and initiatives. Coordinate practice meetings, producing agendas, action logs, and minutes. Promote a culture of transparency, collaboration, and continuous improvement.