Care Navigator
| Posting date: | 16 April 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 17 May 2026 |
| Location: | Uxbridge, UB9 5GA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2704-26-0000 |
Summary
Care Navigator Job Title: Care Navigator Responsible to: Reception Manager / Practice Manager ACare Navigatoracts as the first point of contact in a healthcare setting to ensure patients get the right care, at the right time, from the right professional. This role involves much more than traditional reception duties; it requires special training to "signpost" patients to various services, such as social prescribing, pharmacy advice, or physiotherapy, rather than defaulting to a GP appointment. Key Responsibilities The duties of a Care Navigator are broad and blend administrative support with patient-facing guidance: Patient Signposting: Asking patients for a brief outline of their needs to identify and direct them to the most suitable clinician or service. Front-of-House Duties: Greeting patients in person and handling incoming telephone or online enquiries. Appointment Management: Allocating and rearranging appointments according to practice protocols. Administrative Support: Managing patient records, processing repeat prescriptions, and handling incoming clinical documentation or mail. Coordination of Care: Liaising with external agencies (like social services or secondary care) to support seamless care, especially for vulnerable or high-risk patients. Core Requirements & Skills Candidates for this role are typically expected to have: Communication: Exceptional interpersonal and telephone skills, with the ability to remain calm and professional under pressure. IT Literacy: Proficiency in using clinical computer systems EMIS Web and standard Office software. Confidentiality: A deep understanding of patient privacy and data protection laws like GDPR. Empathy: The ability to handle sensitive or distressing situations with compassion and discretion. Qualifications: Usually educated to GCSE level; experience in a healthcare or customer service environment is preferred.