Administration Officer
| Posting date: | 16 April 2026 |
|---|---|
| Salary: | £12.86 per hour |
| Hours: | Full time |
| Closing date: | 30 April 2026 |
| Location: | Burnley, Lancashire, PR1 2QT |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH436695_1776330046 |
Summary
Join Our Client as an Administrative Officer in Burnley!
Are you passionate about delivering excellent customer service and supporting the justice system? Our client, a reputable organisation within Her Majesty's Courts and Tribunals Service (HMCTS), is hiring a full-time, temporary Administration Officer based in Burnley. This role offers a fantastic opportunity to contribute to the delivery of justice while working in a dynamic environment.
What you'll be doing:
* Acting as the first point of contact for court users, judicial officers, and partner agencies via in-person, phone, digital, and written communication.
* Providing exceptional customer service, including support for vulnerable individuals and those with complex needs.
* Facilitating hearings across various HMCTS functions, ensuring smooth operational flow.
* Performing general administrative duties, managing enquiries, and resolving issues to prevent delays.
* Supporting remote hearings through Cloud Video Platform (CVP) and assisting with court activities across Preston, Blackburn, and Burnley.
* Occasionally covering Saturday and bank holiday shifts on a rota basis.
What you'll bring:
* Strong computer skills to handle digital and administrative tasks effectively.
* Excellent communication skills, with a friendly and professional approach.
* Ability to work flexibly across multiple locations and support various operational needs.
* A proactive attitude with a focus on delivering high-quality service.
This role is predominantly Court Taker (Usher) duties, with some administrative responsibilities, supporting the delivery of justice at the heart of HMCTS. If you're organised, empathetic, and eager to make a difference, we'd love to hear from you!
Location: Preston
Contract: 3 months with potential extension
Hours: 37 per week, Monday to Friday
Pay rate: £12.86 per hour
Take this opportunity to join a dedicated team committed to service excellence. Apply now and be part of a vital public service that impacts lives every day!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.