Switchboard Operator
| Posting date: | 16 April 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Hours: | Full time |
| Closing date: | 16 May 2026 |
| Location: | Orpington, London |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 154537 |
Summary
Switchboard Operator
Contract: Healthcare
Location: Orpington, BR6 8ND
Hours of work: 30
Working Pattern: Monday - Sunday (06:00 - 14:00) and (14:00 - 22:00) - 8 hr shifts with 30 minute unpaid break on a 4 on / 4 off shift pattern.
Additional £2 per hour London Allowance.
Contract Type: Permanent
Hourly Rate: £12.71
The Switchboard within the hospital is a key link between the public, medical staff, and the Healthcare Trust, providing an efficient and responsive service. The role requires a courteous and professional approach at all times while on Trust premises.
Switchboard staff must undertake all necessary duties to ensure the delivery of an effective and efficient service.
All work must be carried out in line with health, safety, security, Company, and Trust policies and procedures. The post holder may be exposed to sensitive or challenging circumstances.
The Role
Answer incoming calls and face-to-face queries promptly, providing a polite and professional service
Assist callers and visitors in identifying the correct department and connect or direct them accordingly
Operate internal and external bleep and radio paging systems, including testing and issuing equipment as required
Maintain accurate and up-to-date contact lists, bleep numbers, and on-call information
Issue and recover ID cards, keys, and other access items as required
Ensure calls and tasks are correctly logged and directed to the appropriate person or department
Follow emergency procedures in line with Trust protocols (e.g. fire, major incidents, cardiac arrests)
Maintain confidentiality, data protection standards, and professionalism at all times while on Trust premises
About You
We are looking for a confident, calm, and professional individual with excellent communication skills, who is willing to learn and committed to delivering a high-quality service.
While previous experience in a switchboard or communications role would be advantageous, it is not essential.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Contract: Healthcare
Location: Orpington, BR6 8ND
Hours of work: 30
Working Pattern: Monday - Sunday (06:00 - 14:00) and (14:00 - 22:00) - 8 hr shifts with 30 minute unpaid break on a 4 on / 4 off shift pattern.
Additional £2 per hour London Allowance.
Contract Type: Permanent
Hourly Rate: £12.71
The Switchboard within the hospital is a key link between the public, medical staff, and the Healthcare Trust, providing an efficient and responsive service. The role requires a courteous and professional approach at all times while on Trust premises.
Switchboard staff must undertake all necessary duties to ensure the delivery of an effective and efficient service.
All work must be carried out in line with health, safety, security, Company, and Trust policies and procedures. The post holder may be exposed to sensitive or challenging circumstances.
The Role
Answer incoming calls and face-to-face queries promptly, providing a polite and professional service
Assist callers and visitors in identifying the correct department and connect or direct them accordingly
Operate internal and external bleep and radio paging systems, including testing and issuing equipment as required
Maintain accurate and up-to-date contact lists, bleep numbers, and on-call information
Issue and recover ID cards, keys, and other access items as required
Ensure calls and tasks are correctly logged and directed to the appropriate person or department
Follow emergency procedures in line with Trust protocols (e.g. fire, major incidents, cardiac arrests)
Maintain confidentiality, data protection standards, and professionalism at all times while on Trust premises
About You
We are looking for a confident, calm, and professional individual with excellent communication skills, who is willing to learn and committed to delivering a high-quality service.
While previous experience in a switchboard or communications role would be advantageous, it is not essential.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.