People and Culture Manager
| Posting date: | 16 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | From £36,500 depending on experience |
| Hours: | Full time |
| Closing date: | 16 May 2026 |
| Location: | Barnstaple/Okehampton |
| Company: | Citizens Advice Torridge North Mid and West Devon |
| Job type: | Permanent |
| Job reference: | 58 |
Summary
Job Advert
People and Culture Manager
This is a pivotal role within Citizens Advice TNMWD, requiring an exceptional individual with the qualifications and/or equivalent
experience to deliver high-quality, people-centred human resource support within a medium-sized organisation. As People and
Culture Manager, reporting to the CEO and working as part of the Leadership Team, you will lead the development and delivery of
the People function, ensuring it drives organisational effectiveness, aligns with our values and enables colleagues and volunteers
to maximise their potential.
You will bring HR expertise alongside excellent communication, organisational and IT skills, and a proven ability to build
relationships. With a genuine commitment to a person-centred, culture-building approach, you will oversee the full employee and
volunteer lifecycle, including recruitment, learning and development, performance management and employee relations.
A key focus of the role is shaping and delivering our volunteer engagement strategy, recognising and valuing the vital
contribution our volunteers make. You will also provide guidance to managers, maintain robust systems and data, and champion
equity, diversity and inclusion. This role is fundamental in embedding a positive organisational culture and achieving strategic
goals through effective, inclusive people management practices.
What will you do as People and Culture Manager?
-Have a commitment to the aims principles and policies of the Charity.
-Review and make recommendations for improvements to the people function.
-Oversee the workforce life cycle from recruitment and onboarding to exit.
-Drive workforce Learning and Development
-Lead and develop the Volunteer-Engagement Strategy
-Assist in the implementation, ongoing operation, and further development of job evaluations and competency frameworks.
-Line management of the HR and L&D Support Officer.
-Develop and maintain human resource information systems and lead on all people policies and procedures to ensure compliance
-Provide advice, support and guidance, on aspects of human resources to the CEO, managers.
-Prepare for and attend formal human resource meetings and leadership team meetings as appropriate.
-Use IT for statistical recording, record keeping, document and reporting production.
-Keep up to date with policies and procedures relevant to the role and undertake continued professional development.
-Carry out any other tasks that may be within the scope of the role to ensure the effective delivery and development of our
people.
Who we’re looking for
We’re looking for a people-centred, proactive person to join our team in this exciting key role.
You’ll need to be able to demonstrate commitment to the aims and policies of the Citizens Advice service .
-You should hold a qualification at Level 3 or higher, Chartered Institute of Personnel and Development (CIPD) - Certificate in
Human Resources Practice or relevant experience in providing People and Culture support in a medium sized organisation
-You must be of a calm and professional disposition. Self-motivated, enthusiastic, and able to work efficiently. Ability to work
under pressure and meet deadlines. Able to respond effectively to changing priorities.
-You’ll need to be great at processing and analysing documentation, preparing reports relating to personnel activities (staffing,
recruitment, training, grievances, performance evaluations etc.). Good communication and listening skills.
-You should have strong and forward-thinking IT skills and be able to support the introduction of AI tools within our people
function.
If you require this information in an alternative format or if there are any adjustments which can be made to aid your
application or interview process, please let us know.
Citizens Advice helps people find a way forward
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled
candidates from all backgrounds.
People and Culture Manager
This is a pivotal role within Citizens Advice TNMWD, requiring an exceptional individual with the qualifications and/or equivalent
experience to deliver high-quality, people-centred human resource support within a medium-sized organisation. As People and
Culture Manager, reporting to the CEO and working as part of the Leadership Team, you will lead the development and delivery of
the People function, ensuring it drives organisational effectiveness, aligns with our values and enables colleagues and volunteers
to maximise their potential.
You will bring HR expertise alongside excellent communication, organisational and IT skills, and a proven ability to build
relationships. With a genuine commitment to a person-centred, culture-building approach, you will oversee the full employee and
volunteer lifecycle, including recruitment, learning and development, performance management and employee relations.
A key focus of the role is shaping and delivering our volunteer engagement strategy, recognising and valuing the vital
contribution our volunteers make. You will also provide guidance to managers, maintain robust systems and data, and champion
equity, diversity and inclusion. This role is fundamental in embedding a positive organisational culture and achieving strategic
goals through effective, inclusive people management practices.
What will you do as People and Culture Manager?
-Have a commitment to the aims principles and policies of the Charity.
-Review and make recommendations for improvements to the people function.
-Oversee the workforce life cycle from recruitment and onboarding to exit.
-Drive workforce Learning and Development
-Lead and develop the Volunteer-Engagement Strategy
-Assist in the implementation, ongoing operation, and further development of job evaluations and competency frameworks.
-Line management of the HR and L&D Support Officer.
-Develop and maintain human resource information systems and lead on all people policies and procedures to ensure compliance
-Provide advice, support and guidance, on aspects of human resources to the CEO, managers.
-Prepare for and attend formal human resource meetings and leadership team meetings as appropriate.
-Use IT for statistical recording, record keeping, document and reporting production.
-Keep up to date with policies and procedures relevant to the role and undertake continued professional development.
-Carry out any other tasks that may be within the scope of the role to ensure the effective delivery and development of our
people.
Who we’re looking for
We’re looking for a people-centred, proactive person to join our team in this exciting key role.
You’ll need to be able to demonstrate commitment to the aims and policies of the Citizens Advice service .
-You should hold a qualification at Level 3 or higher, Chartered Institute of Personnel and Development (CIPD) - Certificate in
Human Resources Practice or relevant experience in providing People and Culture support in a medium sized organisation
-You must be of a calm and professional disposition. Self-motivated, enthusiastic, and able to work efficiently. Ability to work
under pressure and meet deadlines. Able to respond effectively to changing priorities.
-You’ll need to be great at processing and analysing documentation, preparing reports relating to personnel activities (staffing,
recruitment, training, grievances, performance evaluations etc.). Good communication and listening skills.
-You should have strong and forward-thinking IT skills and be able to support the introduction of AI tools within our people
function.
If you require this information in an alternative format or if there are any adjustments which can be made to aid your
application or interview process, please let us know.
Citizens Advice helps people find a way forward
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled
candidates from all backgrounds.