Care Navigator
| Posting date: | 16 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 April 2026 |
| Location: | Stone, ST15 8AP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0374-26-0001 |
Summary
A care navigator is a professional who acts as a first point of contact for patients, helping to manage their journey through the healthcare system by coordinating services and providing administrative and reception support. Key responsibilities include answering patient queries, booking appointments, directing patients to the appropriate healthcare professional or service, and providing administrative support such as completing workflow. Care navigators also sign post patients to other community or voluntary services that could benefit their quality of life, such as mental health support, financial advice, or local support networks. Core responsibilities Patient communication:Serve as the primary point of contact for patients via phone, email, or in-person, managing inquiries and directing them appropriately. Appointment management:Book appointments for patients and manage schedules to optimise the patient journey. Administrative support:Handle tasks such as data entry, filing, and assisting with the long-term conditions recall and DNA management. Service coordination:Signpost patients and their families to other services, including statutory, voluntary, and community support networks, to help manage their needs and improve their quality of life. Liaison:Act as a communication hub between patients, doctors, and other medical staff. Required skills and qualifications Communication:Excellent verbal and interpersonal communication skills are essential, including a polite and clear telephone manner. Technical proficiency:Ability to use IT systems for administrative and data entry purposes. Problem-solving:Ability to work under pressure and find the best solutions for patients' needs.