Customer Service Administrator
| Posting date: | 15 April 2026 |
|---|---|
| Salary: | £32,000 to £34,000 per year |
| Additional salary information: | 32000 |
| Hours: | Full time |
| Closing date: | 15 May 2026 |
| Location: | Manchester, Greater Manchester, m14bt |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4787823_1776256120 |
Summary
Your new company
Hays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment.
Your new role
Key Responsibilities
- Handling inbound customer calls and emails professionally and efficiently
- Responding to customer queries regarding claims and processes
- Accurately processing claims and updating internal systems
- Gathering and verifying information to support claims assessment
- Maintaining clear and accurate records in line with procedures
- Managing workloads effectively while meeting deadlines and service levels
- Providing a high standard of customer care at all times
What you'll need to succeed
- Previous experience in a customer service, call‑handling, or administrative role
- Confident and professional telephone manner
- Strong attention to detail and accuracy, particularly when processing information
- Comfortable working to set processes and guidelines
- Good organisational skills and the ability to manage multiple tasks
- Reliable, adaptable, and available for a minimum 8‑week temporary assignment
What you'll get in return
- Temporary role with a minimum commitment of 8 weeks
- Valuable experience within a structured and supportive team
- Immediate start available
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk