Director of Operations
| Posting date: | 15 April 2026 |
|---|---|
| Salary: | £115,000.00 to £125,000.00 per year |
| Additional salary information: | £115000.00 - £125000.00 a year |
| Hours: | Full time |
| Closing date: | 27 April 2026 |
| Location: | London, W10 6DZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0441-26-0016 |
Summary
Role Responsibilities Executive and General Responsibilities Attend and actively contribute to Board, Executive and senior management meetings Provide visible, compassionate and inclusive leadership across a 24/7 service portfolio. This role is predominantly site-based, requiring the postholder to be present across services for most of the working week. Planned occasional evening and weekend engagement is an expected and integral part of the role, ensuring effective leadership, engagement and oversight of a 24/7 operational environment. Foster a culture of teamwork, shared accountability and continuous improvement Deputise for the Chief Executive as required Act as the organisations nominated Individual for the CQC and support the CQC Registered Manager/s, Fulfil responsibilities as Deputy AEO and member of the Gold On Call Rota Lead Health & Safety at executive level, ensuring robust governance and compliance Contribute to business development activity, including tendering and service growth Undertake other duties appropriate to an Executive Director role Strategic Leadership Lead the operational delivery of LCWs strategy, strengthening relationships with primary care, federations and system partners Identify growth opportunities and support the development of high quality, credible bids Translate complex commissioning and contractual requirements into compelling service and delivery models Present business cases and performance information clearly and confidently to internal and external audiences Represent LCW externally with professionalism, clarity and integrity Lead contractual discussions and influence stakeholders through evidence based dialogue Operational Leadership and Performance Provide clear purpose and direction to senior teams, ensuring consistent delivery across all services Drive sustained improvement in performance, productivity and patient outcomes, creating strong grip on plans, actions and results Lead innovation, service redesign and the adoption of new ways of working and technology Ensure services are delivered safely, effectively and within agreed financial and workforce plans Use data confidently to understand variation, identify risks and drive improvement Plan, mobilise and integrate new or reconfigured services effectively Proactively identify and manage operational risks, embedding learning and resilience Ensure high quality, timely reporting to Boards, committees and commissioners The postholder will actively foster a culture of integrated working, where operational, clinical and digital teams collaborate to solve problems and deliver services. There is a clear expectation that accountability is shared, with a focus on collective ownership rather than functional boundaries Quality, Safety and Patient Experience Work in close partnership with the Medical Director and clinical leadership to embed strong clinical governance The postholder will champion a patient-first approach to decision-making, ensuring that quality, safety and patient experience are the primary drivers, alongside responsible and sustainable use of resources Ensure compliance with CQC, commissioner and regulatory requirements Promote a proactive approach to quality, patient safety and continuous improvement Lead and model a culture where patient experience is central to operational decision making Work with service and clinical teams to ensure continual CQC readiness. People Leadership and Culture Ensure colleagues at all levels understand organisational priorities and how their roles contribute to patient outcomes Create an environment where people feel engaged, supported and empowered Lead with empathy and fairness, holding people to account while supporting development Promote inclusive leadership, diversity and belonging across services Oversee performance management, appraisals and development, providing timely feedback and coaching Champion effective multidisciplinary and multiprofessional team working The postholder will ensure there is robust workforce planning across all service lines, securing the capacity and capability required for safe, effective and sustainable service delivery Financial Management Take executive responsibility for delivering services within agreed financial plans Work closely with finance colleagues to ensure robust operational and financial planning Support the development of business plans and financial sustainability