Operations Manager
| Posting date: | 14 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | From £40,000 |
| Hours: | Full time |
| Closing date: | 14 May 2026 |
| Location: | CV47 2DL |
| Company: | Dallas Burston Polo Club Hotel |
| Job type: | Permanent |
| Job reference: | ed5985b40eca4609810d |
Summary
Who are we
Newly opening Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41 bedroom luxurious hotel with further development to 129 bedrooms, we are striving to provide an unparalleled experience for our guests.
Role Responsibilities
We are seeking a dynamic and experienced professional to join the team as Operations Manager in the opening of Dallas Burston Polo Club. As the Operations Manager, you will play a crucial role in supporting the overall operational excellence of our hotel. Working closely with the General Manager, you will be responsible for ensuring the seamless day-to-day operations, maintaining high-quality service standards, and contributing to the overall success of the hotel.
Operational Management:
- Assist in the day-to-day operations of the hotel, including front office, housekeeping, and food and beverage services.
- Oversee the efficient functioning of various departments to ensure exceptional guest experiences.
- Supervise and motivate staff, fostering a positive and collaborative work environment.
- Provide guidance and training to team members to enhance their skills and ensure adherence to service standards.
- Interact with guests to ensure satisfaction and address any concerns promptly.
- Implement strategies to enhance guest experience and loyalty.
- Contribute to budget planning and monitor financial performance against set targets.
- Implement cost-control measures while maintaining service quality.
- Enforce quality standards in service delivery and uphold the hotel's reputation for excellence.
- Implement and oversee quality assurance programs to continuously improve operations.
- Work closely with department heads to coordinate activities and achieve operational goals.
- Collaborate with the General Manager in implementing strategic initiatives.
- Ensure compliance with health and safety regulations to maintain a safe environment for guests and staff.
- Implement and oversee emergency procedures.
- Proven experience in an Operations Manager or Assistant Manager role.
- Strong leadership and interpersonal skills.
- Excellent communication and organisational abilities.
- Knowledge of hospitality industry trends and best practices.
- Ability to work in a fast-paced and dynamic environment.
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards