Brokerage Assistant
| Posting date: | 14 April 2026 |
|---|---|
| Salary: | £20.58 per hour |
| Hours: | Full time |
| Closing date: | 14 May 2026 |
| Location: | Hackney, East London |
| Remote working: | On-site only |
| Company: | Raynet Recruitment Ltd |
| Job type: | Permanent |
| Job reference: | 129503 |
Summary
Reporting to the Senior Brokerage Manager, the post-holder will have a key role in
developing and maintaining databases to support the Brokerage function. This will
require close working with a wide range of Care Providers, Voluntary Organisations
and Service Users. The Brokerage Assistant will ensure that information about
individual placements, support packages and related costs is recorded accurately on
information systems and disseminated to the relevant providers and social
work/health professionals
The post-holder will be a member of the Commissioning Team and will support
Brokerage Officers to source, arrange and amend packages of care, placements in
residential and nursing homes and supported living services. This may involve
regularly dealing with complex and/or contentious issues.
The Brokerage Assistant will follow the policies and procedures set out for the
Brokerage Team to ensure that appropriate standards are met and value for money
achieved in the procurement and delivery of services. This will include ensuring that
all placements are facilitated within the Council’s Standing Orders
MAIN AREAS OF RESPONSIBILITY:
The post holder will have responsibility and accountability for the following:-
▪ To liaise with Social Workers/Care Coordinators, Brokerage Officers, Contract
Officers and Providers, Finance and other teams within Adult Social Services to
ensure they receive up to date information on contracts and information
regarding service users and their care.
▪ To maintain a care home vacancy database.
▪ To monitor compliance of systems by independent care providers and report
non-compliance to the Contract Officers.
▪ To liaise with providers regarding service provision.
▪ Support the development of policies and procedures.
Document Number: 21736450
Document Name: 20180811 Brokerage Assistant JD DEC 2018
▪ To support service users’ and carers’ involvement in all aspects of service
delivery.
▪ To participate in the Duty system operated by the team filtering and action
telephone calls, emails and other communications.
▪ To ensure that the Mosaic and CM2000 systems are updated as required.
▪ To work effectively with the Information and Assessment Team, Care
Management Teams, Hospital Discharge and Finance Teams
▪ To maintain clear lines of responsibility and accountability in carrying out the
brokerage function.
▪ To maintain accuracy in record keeping and ensure consistent recording practice
on Mosaic that will provide robust financial information for the budgets
forecasting and community care charging purposes.
OTHER DUTIES AND RESPONSIBILITIES:
Professional behaviour
▪ To have awareness of the organisational context and commitment of the
Council’s organisational values and beliefs, especially Hackney Council’s
Diversity & Equality and Health and Safety Policies.
▪ To ensure corporate standards for customer service are met and that sensitive
and confidential information and political matters are handled discretely and
sensitively at all times.
▪ To ensure the way you work reflects the principles of personalisation, that service
users receive person centred support that facilitates their ability to choose
services that are manage risk and achieve outcomes that promote
independence.
▪ To undertake any other duties that might arise from time to time as required
within the overall grading and general responsibilities of the post.
All employees are expected to adhere to the Council’s Diversity & Equality and Health
and Safety Policies.
Document Number: 21736450
Document Name: 20180811 Brokerage Assistant JD DEC 2018
TECHNICAL EXPERIENCE/ SKILLS/KNOWLEDGE
Service Experience and knowledge
● Experience of working within a health or social care context.
● Experience of residential or supported living placement finding,
● Experience of managing relationships with stakeholders in a health or social care
context.
● Experience of making effective use of IT systems to record and report on
brokerage activity, customer contact and service performance.
Communication skills
● Able to communicate effectively, confidently and assertively whether in writing or
when speaking.
● Operates effectively as a member of a team.
Personally effective
● Ability to make effective use of supervision and contribute constructively to team
meetings.
● Demonstrable ability to carry out work under their own initiative, in an organised
fashion, managing own workload. In doing this they will be able to prioritise work
under pressure, adapt their priorities to changes in demand and deliver to agreed
deadlines.
●
● Demonstrates a personal and professional demeanour which generates credibility
and confidence amongst staff, managers and other stakeholders.
● Develop and maintain working partnerships and effective relationships across the
organisation and with external stakeholders.
● Experience of working under their own initiative, in an organised fashion,
managing their own workload. In doing this they will be able to prioritise work
under pressure, adapt their priorities to changes in demand and deliver to agreed
deadlines.
developing and maintaining databases to support the Brokerage function. This will
require close working with a wide range of Care Providers, Voluntary Organisations
and Service Users. The Brokerage Assistant will ensure that information about
individual placements, support packages and related costs is recorded accurately on
information systems and disseminated to the relevant providers and social
work/health professionals
The post-holder will be a member of the Commissioning Team and will support
Brokerage Officers to source, arrange and amend packages of care, placements in
residential and nursing homes and supported living services. This may involve
regularly dealing with complex and/or contentious issues.
The Brokerage Assistant will follow the policies and procedures set out for the
Brokerage Team to ensure that appropriate standards are met and value for money
achieved in the procurement and delivery of services. This will include ensuring that
all placements are facilitated within the Council’s Standing Orders
MAIN AREAS OF RESPONSIBILITY:
The post holder will have responsibility and accountability for the following:-
▪ To liaise with Social Workers/Care Coordinators, Brokerage Officers, Contract
Officers and Providers, Finance and other teams within Adult Social Services to
ensure they receive up to date information on contracts and information
regarding service users and their care.
▪ To maintain a care home vacancy database.
▪ To monitor compliance of systems by independent care providers and report
non-compliance to the Contract Officers.
▪ To liaise with providers regarding service provision.
▪ Support the development of policies and procedures.
Document Number: 21736450
Document Name: 20180811 Brokerage Assistant JD DEC 2018
▪ To support service users’ and carers’ involvement in all aspects of service
delivery.
▪ To participate in the Duty system operated by the team filtering and action
telephone calls, emails and other communications.
▪ To ensure that the Mosaic and CM2000 systems are updated as required.
▪ To work effectively with the Information and Assessment Team, Care
Management Teams, Hospital Discharge and Finance Teams
▪ To maintain clear lines of responsibility and accountability in carrying out the
brokerage function.
▪ To maintain accuracy in record keeping and ensure consistent recording practice
on Mosaic that will provide robust financial information for the budgets
forecasting and community care charging purposes.
OTHER DUTIES AND RESPONSIBILITIES:
Professional behaviour
▪ To have awareness of the organisational context and commitment of the
Council’s organisational values and beliefs, especially Hackney Council’s
Diversity & Equality and Health and Safety Policies.
▪ To ensure corporate standards for customer service are met and that sensitive
and confidential information and political matters are handled discretely and
sensitively at all times.
▪ To ensure the way you work reflects the principles of personalisation, that service
users receive person centred support that facilitates their ability to choose
services that are manage risk and achieve outcomes that promote
independence.
▪ To undertake any other duties that might arise from time to time as required
within the overall grading and general responsibilities of the post.
All employees are expected to adhere to the Council’s Diversity & Equality and Health
and Safety Policies.
Document Number: 21736450
Document Name: 20180811 Brokerage Assistant JD DEC 2018
TECHNICAL EXPERIENCE/ SKILLS/KNOWLEDGE
Service Experience and knowledge
● Experience of working within a health or social care context.
● Experience of residential or supported living placement finding,
● Experience of managing relationships with stakeholders in a health or social care
context.
● Experience of making effective use of IT systems to record and report on
brokerage activity, customer contact and service performance.
Communication skills
● Able to communicate effectively, confidently and assertively whether in writing or
when speaking.
● Operates effectively as a member of a team.
Personally effective
● Ability to make effective use of supervision and contribute constructively to team
meetings.
● Demonstrable ability to carry out work under their own initiative, in an organised
fashion, managing own workload. In doing this they will be able to prioritise work
under pressure, adapt their priorities to changes in demand and deliver to agreed
deadlines.
●
● Demonstrates a personal and professional demeanour which generates credibility
and confidence amongst staff, managers and other stakeholders.
● Develop and maintain working partnerships and effective relationships across the
organisation and with external stakeholders.
● Experience of working under their own initiative, in an organised fashion,
managing their own workload. In doing this they will be able to prioritise work
under pressure, adapt their priorities to changes in demand and deliver to agreed
deadlines.