Security and Customer Services Officer
| Posting date: | 14 April 2026 |
|---|---|
| Salary: | £28,846.08 per year |
| Hours: | Full time |
| Closing date: | 14 May 2026 |
| Location: | LN1 2WN |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | BWSCT-001-22254 |
Summary
Security and Customer Services Officer
Location: Burton Waters Marina, Lincoln (LN1 2WN)
Job Type: Full Time, Permanent
Salary: £28,846.08 per annum
Our client is seeking a professional, enthusiastic, and versatile Security and Customer Services Officer to join their friendly team. Situated in a beautiful waterside setting on the outskirts of Lincoln, this role combines traditional security with high-level customer service. As the face of the estate, you will ensure the safety of residents and visitors while maintaining the professional standards of their environment.
What’s In It For You
• 28 days of annual leave
• Double pay on Bank Holidays; Triple pay on Christmas Day
• A unique and scenic workplace with a supportive team culture
Requirements
Essential
• A current, valid SIA Licence is essential
• A full, clean manual UK Driving Licence is essential
• Strong computer literacy, excellent English communication skills, and a positive "can-do" attitude
• Must be comfortable with lone working and committed to a 365-day operational rota (including weekends and bank holidays)
Desirable
• Previous experience in security or a customer-facing administrative role is highly preferred
The Role
Shift Pattern: 4-on / 4-off (Rotating days and nights)
Hours: 12-hour shifts (05:30–17:30 / 17:30–05:30); Minimum 42 hours per week
Security & Safety
• Monitor and operate CCTV, gates, barriers, and intercom systems
• Conduct regular patrols of the estate by foot and company patrol vehicle
• Respond to and report any security or safety incidents promptly and accurately
• Perform routine checks on critical equipment, including defibrillators (AEDs) and fire alarm systems, ensuring all are in working order and correctly logged
• Assist with key-holding duties and maintain secure access control
Customer Service & Administration
• Provide a warm, professional welcome to residents, visitors, and guests
• Handle basic duties, including managing emails, answering phone calls, and processing payments
• Coordinate effectively with team members, management, and suppliers, providing clear and detailed handovers between shifts
General
• Maintain a clean and tidy workspace
• Carry out any other duties as requested by the Management Company to ensure the smooth operation of the estate
Interview Process
Shortlisted candidates will be invited to attend a face-to-face interview on site.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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