Deputy Operations Manager
| Posting date: | 14 April 2026 |
|---|---|
| Salary: | £36,000.00 to £40,000.00 per year |
| Additional salary information: | £36000.00 - £40000.00 a year |
| Hours: | Full time |
| Closing date: | 05 May 2026 |
| Location: | Thornton Heath, CR7 8LY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3667-26-0003 |
Summary
MAIN DUTIES AND RESPONSIBILITIES Team Leadership & Management Assist with leadership and motivation of clinical and administrative teams across both sites, promoting high standards of performance and patient care. Oversee recruitment, staff inductions, mandatory training, and professional development. Manage daily HR operations, including staff concerns, one-to-one meetings, and investigations, ensuring HR records are accurate and up to date. Cooperate with the Group Operational Manager on escalated HR matters. Oversee the organisation of staff meetings and work closely with the Service Leads to coordinate operational workflows and administrative processes. Support workplace culture initiatives, conflict resolution, and staff engagement. Operational Management Arriving early at the start of core hours to address any operational issues Monitoring of staff budgets clinical and non-clinical, ensuring efficient allocation of staff, maximising appointment slots, clinical room allocation and reduction of errors. Monitor operational performance, patient access, and workflow efficiency. Ensure effective communication between clinical and administrative teams. Deputising for the Group Operational Manager when absent HR Management Lead daily HR operations, serving as first point of contact for staff concerns, one-to-one meetings, and investigations. Ensure all staff records, documentation, and HR entries are accurate and up to date, including absences, annual leave, return-to-work meetings and completed training. Provide any adjustments monthly for payroll Cooperate closely with the Group Operational Manager and Managing Partner on escalated HR matters and formal disciplinary or grievance processes. Oversee staff inductions, workloads, and operational support to maintain effective staffing across both sites. Manage NHSE workforce declarations in coordination with the Managing Partner Organise supervision meetings and annual appraisals Support Lead Partner on practice team well-being initiatives and events, such as Christmas Party Governance & Compliance Ensure compliance with mandatory training, health and safety, staff immunisations, DBS checks, BLS training, and CQC standards. Conduct audits, risk assessments, and quality assurance reviews. Support safeguarding administrative processes, SEAs, and data breach reporting Support and attend Patient Participation Group (PPG) meetings. Patient Complaints & Service Improvement Support the Quality & Finance Manager with patient complaints, investigations with ensuring timely, professional responses in line with NHS guidance. Support strategies to improve patient access, reduce waiting times, and enhance patient experience. Premises & Equipment Management Maintain Business Continuity Plan awareness and coordinate site inspections and risk assessments. Oversee security, cleaning quality, minor repairs, waste management, and equipment monitoring. Organise and monitor mandatory audits, including equipment calibration, PAT testing, and statutory inspections. Organise regular legionella requirements Oversee fire safety and testing Teaching & Training Coordination Act as primary contact for GP trainees and medical students, coordinating inductions, attendance, and school liaison. Support supervising clinicians to ensure educational placements meet requirements. Meetings & Project Management Organise team meetings and MDT participation, ensuring agendas, minutes, and follow-up actions. Lead operational improvement projects Call/Recall Programmes & PCN Targets Support the Finance & Quality Manager and Service Leads with patient recall programmes (QOF, screenings, immunisations, seasonal campaigns, safeguarding follow-ups), monitoring of PCN targets, ensuring compliance with local and national requirements. IT & Systems Oversight Develop knowledge of IT and systems support, including Emis, Docman, Accurx, Surgery Connect, ICE, and tQuest. Provide guidance and cover for Digital Lead Support during absences. Monitor system performance and recommend improvements to enhance operational efficiency. Health & Safety Ensure compliance with Health & Safety regulations through audits, risk assessments, and staff training.