Client Support Administrator
| Posting date: | 14 April 2026 |
|---|---|
| Salary: | £28,000 to £29,500 per year |
| Hours: | Full time |
| Closing date: | 14 May 2026 |
| Location: | Dudley, DY1 1HP |
| Remote working: | Fully remote |
| Company: | Get Staffed Online Recruitment Limited |
| Job type: | Permanent |
| Job reference: | FJ-1732 |
Summary
Client Support Administrator
Location: Fully remote
Hours: 20-30 hours per week, to be discussed with candidate (must include 9am-5pm every Friday and 2 Saturdays per month (11am-3pm, email only paid or time back in the week))
Salary: Pro rata £28,000-£29,500 based on number of hours per week agreed.
Join a small, privately owned company supporting around 400 UK car dealerships with compliance systems, audits, and training.
Our client is looking for candidates seeking long-term, stable employment who are committed and ready to contribute.
Recruitment includes telephone and video interview (with assessment), references and a 6-month probation period.
Skills & Requirements
- Strong IT skills (Microsoft Office, especially Excel, SharePoint, Teams)
- Excellent communication, spelling, and grammar
- Previous industry experience preferred
- Minimum 3 years' remote working experience
Our client is looking for someone organised, reliable, proactive, able to multitask, enjoy problem solving and comfortable working independently and in a fast-paced environment. Importantly—you're friendly, easy-going and enjoy being part of a supportive team.
The Role
This Part-time Client Support Administrator role involves:
- Supporting users via email, phone, and live chat, including basic technical guidance aligned with FCA requirements
- Managing user accounts and resolving access issues
- Updating client documentation and training materials in line with regulations
- Producing monthly reports for clients and the FLA
- Assisting with invoicing, debtor follow-ups, and general admin tasks
- Supporting client onboarding
- Re-engaging users with expired training
- Liaising with IT and external partners to resolve technical system issues
- Maintaining internal guides, reports and a knowledge base
The Benefits
- Fully remote
- Laptop and Phone provided
- Development reviews during probation
- Up to 6 weeks' holiday after 1 year
- Extra day off for your birthday
- Casual Dress
- Pension enrolment
- Sick Pay after 1 year
Equal opportunities employer. Please apply only if you are serious about the role and available for interview.