Receptionist / Admin
| Posting date: | 13 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 01 May 2026 |
| Location: | CHATHAM, ME5 0TT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5639-26-0000 |
Summary
Reception Duties Greet patients and visitors in a professional and courteous manner Answer incoming calls, deal with enquiries, and direct calls appropriately Book, cancel, and manage patient appointments using the clinical system Register new patients and update patient records accurately Handle patient queries and provide general information about services Administrative Duties Maintain and update patient records in line with data protection regulations Process incoming and outgoing correspondence (emails, letters, reports) Scan and file documents into electronic medical records Support clinicians with administrative tasks as required Manage repeat prescription requests following practice procedures General Duties Ensure the reception area is tidy and welcoming Maintain confidentiality of patient information at all times Liaise with doctors, nurses, and other healthcare staff Follow practice policies, procedures, and health & safety guidelines Skills & Experience Essential Excellent communication and interpersonal skills Strong organisational and multitasking abilities Basic IT skills (e.g. Microsoft Office, email systems) Ability to work in a busy environment and remain calm under pressure Understanding of confidentiality and data protection Desirable Previous experience in a GP surgery or healthcare setting Familiarity with clinical systems EMIS Knowledge of medical terminology Personal Attributes Friendly, approachable, and patient-focused Professional and reliable Good attention to detail Ability to work both independently and as part of a team