System Coordination Centre Officer - Band 7

Posting date:	13 April 2026
Salary:	£49,387 to £56,515 per year
Additional salary information:	£49387 - £56515 a year
Hours:	Full time
Closing date:	01 May 2026
Location:	Basildon, SS14 3HG
Company:	NHS Jobs
Job type:	Permanent
Job reference:	D9708-MSE492

Summary

ROLE PURPOSE / SUMMARY The proposed Essex Integrated Care Board (ICB) will be a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the proposed Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation. Strong leadership and organisational skills, with attention to detail, and the ability to perform effectively in a fast-paced, high-pressure environment, with system-wide visibility and cross-sector leadership in a dynamic healthcare setting. Leading daily system-wide calls, managing flow pressures using the OPEL framework, and coordinating responses to patient demand, capacity and flow incidents in real time. The System Co-ordination Centre Officer will work closely with NHS England and local providers to escalate risks, facilitate mutual aid, and ensure safe patient care. The use of software and systems to interpret complex data, supporting timely and informed decision-making, production of operational reports and communicating effectively with senior stakeholders. As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the Head of System Co-ordination Centre in delivering on the three fundamental shifts set out in the NHS 10-year plan: From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning. From Hospital to Community: Championing care model redesign that supports community and neighbourhood health. From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement. KEY DUTIES AND RESPONSIBILITIES To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below: Policy and service development Implement policy and / or service developments related to urgent and emergency care, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan Ensure compliance with relevant ICB policies Use research, innovation and audits to inform service improvements or performance management Strategy and analysis Analysis of complex qualitative and quantitative data relating to urgent and emergency care Turns analysis into useful insights and reports that can be used to inform decision making and delivery Present complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefings Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables Use of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health services Planning and organisation Develop and deliver project plans relating to urgent and emergency care, ensuring appropriate governance, risk management, escalations and reporting Managing competing priorities, prioritizing own and team resources to effectively deliver on short, medium and longer term priorities Ensure accurate reporting and records management Support delivery and monitoring of business plan for the System Co-ordination Centre and urgent and emergency care Communications and Partnerships Work collaboratively, modelling inclusive, respectful and compassionate leadership Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making Comfortable presenting information and training to internal and external stakeholder groups Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed Effective engagement with patients and the public as required Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system Share complex and challenging information which may relate to service performance or staffing Able to manage conflict, find compromise and persuade based on evidence as needed Financial and resource management Supports delivery of budget for the system co-ordination centre including effective budget reporting as required Supports procurement of relevant services Team management and capability building Support wider team development, including overseeing recruitment, onboarding, development and performance management of team members Able to influence in order to deliver effectively through those not directly line managing Support staff through ICB transition, including the development of teams to deliver on new ICB portfolios as agreed through transition Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint Work collaboratively with system partners to facilitate transitional arrangements Maintain a focus on quality, safety and affordability during transition Supporting effective Information Asset Management for the team Other Use initiative and work independently as needed to deliver on requirements of the role Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings Expected to be physically on site and part of a of a 7-day working rota, this may be in the ICB office, or in a partner location as required Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel) SHREWD Resilience, Fresh Serv and other provider patient flow software systems Flexibility and evolving responsibilities As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures. KEY RELATIONSHIPS The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with: ICB senior leadership Information Governance team Local Authority partners NHS Providers NHSEI regional partners Other system partners, such as VCFSE