Helpdesk Administrator
| Posting date: | 13 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 May 2026 |
| Location: | Bolton, Greater Manchester |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 153931 |
Summary
Helpdesk Administrator
Contract: Banking
Location: Bolton, BL6 6SU
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Helpdesk Administrator to support Hard Services across a major corporate banking portfolio.
This role operates within a fast‑paced, high‑volume environment and acts as the central coordination hub for facilities and operational activity across the site.
Job Description
We are looking for someone who thrives on problem‑solving, clear communication and ownership.
The Helpdesk connects and supports activity across Hard Services, Vacant Property, ATM Support, Contractor Coordination, Purchase Orders and Complaints, ensuring requests are triaged accurately, progressed efficiently and delivered in line with service level expectations.
Key Responsibilities
Take ownership of incoming service requests, triaging and allocating work to the appropriate supplier, engineer or internal team
Manage reactive jobs and PPMs from first contact through to closure, ensuring progress chasing and escalation where required
Monitor active workflows, manage jeopardy cases and escalate risks to SLA breaches
Coordinate activity across Hard Services, Vacant Property, ATM Support, Contractor Coordination, Purchase Orders and Complaints
Liaise with engineers, suppliers and subcontractors, ensuring clear instructions, attendance coordination and performance tracking
Raise, issue and manage Purchase Orders, resolving supplier‑related PO or invoice queries
Support escalations and complaint investigations, gathering evidence and coordinating professional resolutions
Maintain accurate, real‑time updates, audit trails and compliance records within CAFM and internal systems
Professional and Personal Competencies/Qualifications
Strong verbal and written communication skills
Ability to prioritise and manage multiple tasks in a fast‑moving environment
Confidence liaising with engineers, suppliers and clients
Ability to manage escalations calmly and professionally
Investigative approach to out‑of‑SLA issues
High attention to detail with a focus on accuracy and compliance
Ability to remain calm, composed and solution-focused when handling multiple urgent requests
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Banking
Location: Bolton, BL6 6SU
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Helpdesk Administrator to support Hard Services across a major corporate banking portfolio.
This role operates within a fast‑paced, high‑volume environment and acts as the central coordination hub for facilities and operational activity across the site.
Job Description
We are looking for someone who thrives on problem‑solving, clear communication and ownership.
The Helpdesk connects and supports activity across Hard Services, Vacant Property, ATM Support, Contractor Coordination, Purchase Orders and Complaints, ensuring requests are triaged accurately, progressed efficiently and delivered in line with service level expectations.
Key Responsibilities
Take ownership of incoming service requests, triaging and allocating work to the appropriate supplier, engineer or internal team
Manage reactive jobs and PPMs from first contact through to closure, ensuring progress chasing and escalation where required
Monitor active workflows, manage jeopardy cases and escalate risks to SLA breaches
Coordinate activity across Hard Services, Vacant Property, ATM Support, Contractor Coordination, Purchase Orders and Complaints
Liaise with engineers, suppliers and subcontractors, ensuring clear instructions, attendance coordination and performance tracking
Raise, issue and manage Purchase Orders, resolving supplier‑related PO or invoice queries
Support escalations and complaint investigations, gathering evidence and coordinating professional resolutions
Maintain accurate, real‑time updates, audit trails and compliance records within CAFM and internal systems
Professional and Personal Competencies/Qualifications
Strong verbal and written communication skills
Ability to prioritise and manage multiple tasks in a fast‑moving environment
Confidence liaising with engineers, suppliers and clients
Ability to manage escalations calmly and professionally
Investigative approach to out‑of‑SLA issues
High attention to detail with a focus on accuracy and compliance
Ability to remain calm, composed and solution-focused when handling multiple urgent requests
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.