Administrative Assistant
| Posting date: | 13 April 2026 |
|---|---|
| Salary: | £25,948 per year, pro rata |
| Hours: | Part time |
| Closing date: | 26 April 2026 |
| Location: | Boston, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Boston Borough Council |
| Job type: | Permanent |
| Job reference: |
Summary
We are recruiting an Administrative Assistant to support the delivery of Disabled Facilities Grants here at Boston Borough Council on a permanent, part time basis of 16 hours.
Are you highly organised, customer-focused, and motivated by helping people live more independently in their own homes? If so, this could be the perfect role for you.
We’re looking for a committed and enthusiastic Administrative Assistant to join our busy Disabled Facility Grant Team supporting the delivery of Disabled Facilities Grants (DFGs) that enable residents to remain safe, comfortable, and independent in their homes.
You’ll be a key member of the DFG Team, working closely with DFG Officers, the Senior DFG Officer, and the DFG Team Leader. Your work will directly support homeowners, housing association tenants, private tenants, and licensees who are seeking adaptations to their homes.
This is a varied and rewarding role that combines customer contact, administration, financial assessment, and team support.
What You’ll Be Doing
Acting as the first point of contact for service users and external agencies via telephone, email, and face-to-face enquiries
Providing clear advice, information, and signposting to appropriate services and managing case records to ensure timely and efficient processing
Supporting applicants with DFG application forms and ensuring accurate, complete records
Carrying out means-testing assessments using specialist software (FERRET)
Inputting, maintaining, and monitoring data across multiple computer systems
Assisting with raising orders, invoices, and financial monitoring using electronic systems
What We’re Looking For
Strong administrative and organisational skills
A customer-focused approach with excellent communication skills
Confidence using IT systems, including databases, spreadsheets, and word processing software
Ability to manage competing priorities and maintain accurate records
A professional, empathetic manner when dealing with sensitive situations
Willingness to learn specialist systems and legislation related to DFGs
Experience in housing, grants, health and social care, or local authority services would be an advantage, but we also welcome applicants with transferable skills and a positive, proactive attitude.
Why Join Us?
Be part of a supportive and collaborative team
Make a real, visible impact on residents’ quality of life
Gain valuable experience in housing, adaptations, and public sector services
Opportunities to develop skills, knowledge, and career progression
Work within an organisation committed to customer care, equality, and wellbeing
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car Mileage reimbursement*
Long service recognition
Excellent career progression and training opportunities
*Certain restrictions may apply
We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
We encourage all applications including those on the Future Leaders Programme. If you are interested in having a confidential conversation about the role, please contact Erica Watkins, Erica.Watkins@e-lindsey.gov.uk.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Are you highly organised, customer-focused, and motivated by helping people live more independently in their own homes? If so, this could be the perfect role for you.
We’re looking for a committed and enthusiastic Administrative Assistant to join our busy Disabled Facility Grant Team supporting the delivery of Disabled Facilities Grants (DFGs) that enable residents to remain safe, comfortable, and independent in their homes.
You’ll be a key member of the DFG Team, working closely with DFG Officers, the Senior DFG Officer, and the DFG Team Leader. Your work will directly support homeowners, housing association tenants, private tenants, and licensees who are seeking adaptations to their homes.
This is a varied and rewarding role that combines customer contact, administration, financial assessment, and team support.
What You’ll Be Doing
Acting as the first point of contact for service users and external agencies via telephone, email, and face-to-face enquiries
Providing clear advice, information, and signposting to appropriate services and managing case records to ensure timely and efficient processing
Supporting applicants with DFG application forms and ensuring accurate, complete records
Carrying out means-testing assessments using specialist software (FERRET)
Inputting, maintaining, and monitoring data across multiple computer systems
Assisting with raising orders, invoices, and financial monitoring using electronic systems
What We’re Looking For
Strong administrative and organisational skills
A customer-focused approach with excellent communication skills
Confidence using IT systems, including databases, spreadsheets, and word processing software
Ability to manage competing priorities and maintain accurate records
A professional, empathetic manner when dealing with sensitive situations
Willingness to learn specialist systems and legislation related to DFGs
Experience in housing, grants, health and social care, or local authority services would be an advantage, but we also welcome applicants with transferable skills and a positive, proactive attitude.
Why Join Us?
Be part of a supportive and collaborative team
Make a real, visible impact on residents’ quality of life
Gain valuable experience in housing, adaptations, and public sector services
Opportunities to develop skills, knowledge, and career progression
Work within an organisation committed to customer care, equality, and wellbeing
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car Mileage reimbursement*
Long service recognition
Excellent career progression and training opportunities
*Certain restrictions may apply
We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
We encourage all applications including those on the Future Leaders Programme. If you are interested in having a confidential conversation about the role, please contact Erica Watkins, Erica.Watkins@e-lindsey.gov.uk.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.