Lead Service Transition Manager
| Posting date: | 13 April 2026 |
|---|---|
| Salary: | £62,109 per year |
| Additional salary information: | You may be eligible for an additional Recruitment and Retention Allowance (RRA) pending a Capability and Skills Assessment, with a value of up to £11,300. |
| Hours: | Full time |
| Closing date: | 27 April 2026 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment |
| Job type: | Permanent |
| Job reference: | 455692 |
Summary
As a Lead Transition Service Manager, your main day to day responsibilities will be to:
Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.