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Patient Services Team Supervisor
| Posting date: | 13 April 2026 |
|---|---|
| Salary: | £13.50 per hour |
| Additional salary information: | £13.50 an hour |
| Hours: | Full time |
| Closing date: | 26 April 2026 |
| Location: | Cheadle, SK8 1BH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2023-26-0001 |
Summary
Key Responsibilities Leadership & Team Management Provide day-to-day line management and supervision of the Patient Services Team, supporting team members to deliver high-quality work. Promote a positive and supportive team culture that balances compassion with adherence to policies and processes. Train and develop staff to provide cross-cover various functions. Facilitate the flow of feedback throughout the organisation, ensuring that there is a balance between the team feeling heard, and motivating people to work in the direction of the overall practice strategy. Contribute to the development and use of SOPs within your team and within the practice as a whole. Implementation of instructions from senior management and partners. Ensure that workloads are effectively prioritised and completed on time. Complaints & Patient Feedback Own informal and non-clinical complaints, including acknowledgment, investigation, liaison with management, and drafting responses in line with NHS complaints regulations. Maintain accurate records of complaints. Collate and present patient feedback (including Friends and Family Test data) at Partners and practice meetings. Governance & Compliance Ensure that relevant governance issues from team meetings are shared with the Patient Services Team where appropriate. Support compliance with safeguarding, information governance, and other statutory or regulatory requirements. Contribute to the maintenance of practice policies, including those relating to complaints, HR, and patient experience. General This job description provides a framework for the role but is not exhaustive. The post holder will undertake any and all tasks reasonably delegated by the Operations Manager or Partners to ensure the effective operation of the practice. Training requirements will be in line with the practices Mandatory Training Policy and supported through a separate training and development plan.