33251 - Lock Keeper
| Posting date: | 10 April 2026 |
|---|---|
| Salary: | £25,301 per year |
| Hours: | Full time |
| Closing date: | 04 May 2026 |
| Location: | Ely |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Environment Agency |
| Job type: | Permanent |
| Job reference: | 33251 |
Summary
The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment.
We are advertising two positions for the key role of lock keeper based at Hermitage Lock, Earith Bridge. After training you will have the key responsibilities of
Working with customers to provide assisted passage through the lock(s)
Recording passage and compliance for analysis by others.
Assisting with the management of Health Safety and Wellbeing at our sites including the building and local environment.
Maintaining an incident role and being able to respond out of hours
Provide support and information to the wider boating community via phone, email and other appropriate communication tools
Provide support for other tidal locks as necessary
The team
You’ll join our Waterways Operation Service Team. We aim to provide a first-class service to our customers. We operate within the Anglian Waterways region (River Ancholme to Cattawade (River Stour) combined river length of 568km). Our lock keepers are public facing, professional and courteous.
You’ll work alongside river inspectors, technical specialists and others in your daily operations, reporting to the team leader.
We are part of the Operations Directive within the Environment Agency.
Experience/skills required
In your capability-based answers please demonstrate your:
Essentials
Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work.
Customer Service skills - Good Face to Face communication skills
Physically able to operate our locks and maintain the grounds around the site
Full clean driving licence and confident to drive distances if required.
Be computer literate and confident to utilise the Microsoft Office suite including word, excel and outlook
Must be able to always get to Hermitage Lock Office (PE28 3PS) in all weathers
Ability to work alone and self-manage after training
Nice to have
An interest in the river environment
Personal boating or navigation experience
Previous customer service experience
You’ll have a range of development opportunities and appropriate training will be provided.
We are advertising two positions for the key role of lock keeper based at Hermitage Lock, Earith Bridge. After training you will have the key responsibilities of
Working with customers to provide assisted passage through the lock(s)
Recording passage and compliance for analysis by others.
Assisting with the management of Health Safety and Wellbeing at our sites including the building and local environment.
Maintaining an incident role and being able to respond out of hours
Provide support and information to the wider boating community via phone, email and other appropriate communication tools
Provide support for other tidal locks as necessary
The team
You’ll join our Waterways Operation Service Team. We aim to provide a first-class service to our customers. We operate within the Anglian Waterways region (River Ancholme to Cattawade (River Stour) combined river length of 568km). Our lock keepers are public facing, professional and courteous.
You’ll work alongside river inspectors, technical specialists and others in your daily operations, reporting to the team leader.
We are part of the Operations Directive within the Environment Agency.
Experience/skills required
In your capability-based answers please demonstrate your:
Essentials
Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work.
Customer Service skills - Good Face to Face communication skills
Physically able to operate our locks and maintain the grounds around the site
Full clean driving licence and confident to drive distances if required.
Be computer literate and confident to utilise the Microsoft Office suite including word, excel and outlook
Must be able to always get to Hermitage Lock Office (PE28 3PS) in all weathers
Ability to work alone and self-manage after training
Nice to have
An interest in the river environment
Personal boating or navigation experience
Previous customer service experience
You’ll have a range of development opportunities and appropriate training will be provided.