Customer Service Advisor
| Posting date: | 09 April 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Hours: | Full time |
| Closing date: | 09 May 2026 |
| Location: | Hatfield, Home Counties, AL95NB |
| Company: | Rapier Employment |
| Job type: | Permanent |
| Job reference: | 59651002 |
Summary
CUSTOMER SERVICE ADVISOR – TEMP TO PERM
Location: Hatfield
Pay: £12.71 per hour
Are you a confident communicator with a passion for delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a fast-paced and dynamic team, with the opportunity to secure a permanent position.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally and efficiently
- Log, track, and update all customer interactions using a ticketing system
- Manage multiple queries at once while maintaining accuracy and quality
- Resolve customer issues at first point of contact where possible (First Call Resolution)
- Escalate complex queries to the appropriate department
- Provide clear and accurate shipment information to customers
- Maintain up-to-date and detailed customer records
- Follow company procedures, service standards, and compliance guidelines
- Work towards and achieve key performance targets
Skills & Requirements
- Excellent verbal communication and active listening skills
- Strong multitasking and time management abilities
- Ability to work under pressure in a fast-paced environment
- Strong problem-solving skills with great attention to detail
- Basic IT skills (Microsoft Office, data entry, system navigation)
- Previous customer service or call centre experience preferred
Key Competencies
- Customer-focused approach
- Adaptability and flexibility
- Strong organisation and prioritisation skills
- Team player with a collaborative mindset
- Professional and confident telephone manner
Performance Metrics (KPIs)
- Average Handling Time (AHT)
- First Call Resolution (FCR)
- Call Quality Scores
- Customer Satisfaction (CSAT)
- Ticket Resolution Time
Shift Patterns & Hours
- 9-hour shifts (including 1-hour unpaid break) – Onsite role
- Mainly Monday to Friday, with flexibility to work weekends when required
- Start times between 6am – 10am (latest finish 7pm depending on shift)
- Weekend work is ad hoc and based on business needs
- Temp to perm opportunity
- Upon permanent placement:
- Shift changes to 1pm – 10pm
- Working Tuesday to Saturday
Why Apply?
Opportunity to secure a permanent role
Gain experience in a fast-paced, supportive environment
Develop valuable customer service and communication skills
Location: Hatfield
Pay: £12.71 per hour
Are you a confident communicator with a passion for delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a fast-paced and dynamic team, with the opportunity to secure a permanent position.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally and efficiently
- Log, track, and update all customer interactions using a ticketing system
- Manage multiple queries at once while maintaining accuracy and quality
- Resolve customer issues at first point of contact where possible (First Call Resolution)
- Escalate complex queries to the appropriate department
- Provide clear and accurate shipment information to customers
- Maintain up-to-date and detailed customer records
- Follow company procedures, service standards, and compliance guidelines
- Work towards and achieve key performance targets
Skills & Requirements
- Excellent verbal communication and active listening skills
- Strong multitasking and time management abilities
- Ability to work under pressure in a fast-paced environment
- Strong problem-solving skills with great attention to detail
- Basic IT skills (Microsoft Office, data entry, system navigation)
- Previous customer service or call centre experience preferred
Key Competencies
- Customer-focused approach
- Adaptability and flexibility
- Strong organisation and prioritisation skills
- Team player with a collaborative mindset
- Professional and confident telephone manner
Performance Metrics (KPIs)
- Average Handling Time (AHT)
- First Call Resolution (FCR)
- Call Quality Scores
- Customer Satisfaction (CSAT)
- Ticket Resolution Time
Shift Patterns & Hours
- 9-hour shifts (including 1-hour unpaid break) – Onsite role
- Mainly Monday to Friday, with flexibility to work weekends when required
- Start times between 6am – 10am (latest finish 7pm depending on shift)
- Weekend work is ad hoc and based on business needs
- Temp to perm opportunity
- Upon permanent placement:
- Shift changes to 1pm – 10pm
- Working Tuesday to Saturday
Why Apply?
Opportunity to secure a permanent role
Gain experience in a fast-paced, supportive environment
Develop valuable customer service and communication skills