Customer Service Associate – Corporate Hub
| Posting date: | 09 April 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Hours: | Full time |
| Closing date: | 22 April 2026 |
| Location: | Lincoln, Lincolnshire |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | OR99156 |
Summary
Customer Service Associate – Corporate Hub
Lincolnshire County Council
Temporary | Initially for 5 months (likely to be extended) | 37 hours per week
Start date: 18 May 2026
Location: Lancaster House, 36 Orchard Street, Lincoln, LN1 1XX
PAYE £12.71 p/h
Office‑based | Monday–Friday, 08:00–18:00
About the Role
Lincolnshire County Council is recruiting three Customer Service Associates to join the Corporate Hub within the Customer Service Centre. As the first point of contact for a wide range of council services, you’ll handle inbound and outbound enquiries relating to District Council services, housing repairs, libraries, heritage, and other local services.
This is a fast‑paced, varied role where you’ll support residents by gathering information accurately, resolving queries, and ensuring every customer receives a professional, helpful experience.
Key Responsibilities
Handle inbound and outbound calls within a busy contact‑centre environment.
Provide first‑line support for District Council services, including housing repairs.
Respond to enquiries relating to libraries, heritage and other local services.
Gather, record and process customer information accurately and efficiently.
Deliver excellent customer service across all communication channels.
Use multiple systems confidently, including Microsoft Office and internal databases.
Work collaboratively with colleagues to meet service targets and performance standards.
Represent the council professionally, maintaining confidentiality and data‑protection standards.
About You
You will bring:
Experience in a contact‑centre environment, including inbound and outbound telephony.
Strong communication skills and a passion for delivering excellent customer service.
Confident IT skills, including Microsoft Office and Windows‑based systems.
Ability to work quickly and accurately in a high‑volume environment.
A positive, adaptable approach and willingness to learn new processes.
Strong attention to detail and the ability to follow procedures consistently.
Working Pattern
37 hours per week
Monday to Friday, 08:00–18:00 (rotating within these hours)
Office‑based at Lancaster House, Lincoln
No weekend or bank‑holiday working
Lincolnshire County Council
Temporary | Initially for 5 months (likely to be extended) | 37 hours per week
Start date: 18 May 2026
Location: Lancaster House, 36 Orchard Street, Lincoln, LN1 1XX
PAYE £12.71 p/h
Office‑based | Monday–Friday, 08:00–18:00
About the Role
Lincolnshire County Council is recruiting three Customer Service Associates to join the Corporate Hub within the Customer Service Centre. As the first point of contact for a wide range of council services, you’ll handle inbound and outbound enquiries relating to District Council services, housing repairs, libraries, heritage, and other local services.
This is a fast‑paced, varied role where you’ll support residents by gathering information accurately, resolving queries, and ensuring every customer receives a professional, helpful experience.
Key Responsibilities
Handle inbound and outbound calls within a busy contact‑centre environment.
Provide first‑line support for District Council services, including housing repairs.
Respond to enquiries relating to libraries, heritage and other local services.
Gather, record and process customer information accurately and efficiently.
Deliver excellent customer service across all communication channels.
Use multiple systems confidently, including Microsoft Office and internal databases.
Work collaboratively with colleagues to meet service targets and performance standards.
Represent the council professionally, maintaining confidentiality and data‑protection standards.
About You
You will bring:
Experience in a contact‑centre environment, including inbound and outbound telephony.
Strong communication skills and a passion for delivering excellent customer service.
Confident IT skills, including Microsoft Office and Windows‑based systems.
Ability to work quickly and accurately in a high‑volume environment.
A positive, adaptable approach and willingness to learn new processes.
Strong attention to detail and the ability to follow procedures consistently.
Working Pattern
37 hours per week
Monday to Friday, 08:00–18:00 (rotating within these hours)
Office‑based at Lancaster House, Lincoln
No weekend or bank‑holiday working