Tenancy Sustainment Officer (3 months FTC)
| Posting date: | 09 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £44,826 (pro rata) |
| Hours: | Full time |
| Closing date: | 09 May 2026 |
| Location: | Chatham, ME4 4LL |
| Company: | MHS Homes |
| Job type: | Contract |
| Job reference: | 132 |
Summary
Job Advert
As Tenancy Sustainment Officer at mhs Homes, you will play a vital role in ensuring the effective management and resolution of
anti-social behaviour, Hate Crime and safeguarding incidents within our communities; along with management of complex tenancy
sustainability cases such as Hoarding and domestic abuse.
The core focus of the team is on preventing tenancy breakdown, working on a case management basis, with a strong focus on
prevention and resolution of serious and complex ASB and neighbourhood issues. Working with statutory partners and community
organisations you will deliver positive outcomes in line with the relevant policy, legislation, regulation and best practice.
The Tenancy Sustainment Offer requires a proactive and flexible approach to address challenging cases, focused on supporting
customers to resolve tenancy breaches which often need a nuanced, multi agency approach; whilst contributing to the broader goal
of creating safer and more harmonious communities.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
As Tenancy Sustainment Officer at mhs Homes, you will play a vital role in ensuring the effective management and resolution of
anti-social behaviour, Hate Crime and safeguarding incidents within our communities; along with management of complex tenancy
sustainability cases such as Hoarding and domestic abuse.
The core focus of the team is on preventing tenancy breakdown, working on a case management basis, with a strong focus on
prevention and resolution of serious and complex ASB and neighbourhood issues. Working with statutory partners and community
organisations you will deliver positive outcomes in line with the relevant policy, legislation, regulation and best practice.
The Tenancy Sustainment Offer requires a proactive and flexible approach to address challenging cases, focused on supporting
customers to resolve tenancy breaches which often need a nuanced, multi agency approach; whilst contributing to the broader goal
of creating safer and more harmonious communities.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.