On Street Operative-LCH London Cycle Hire
| Posting date: | 09 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12000-17000 per annum |
| Hours: | Part time |
| Closing date: | 09 May 2026 |
| Location: | London, N1 9PT |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 308796-44093173 |
Summary
Serco Limited
Ready to impact a better future?
As an On Street Operative in our Micromobility – Citizen Services team, you’ll help keep London moving by carrying out essential on‑street maintenance that keeps bicycles and e‑Bikes safe, available, and ready for thousands of daily users.
You’ll play a key part in supporting a sustainable transport network. By maintaining the fleet, managing battery swaps, and interacting with the public, your work will have a real and positive impact on the communities who rely on the London Cycle Hire scheme.
What you’ll do as an On Street Operative
You’ll be entrusted to:
- Carry out routine bicycle and e‑Bike maintenance on street, completing basic checks and repairs in line with quality standards.
- Triage and repair bicycles at docking stations or hub locations.
- Transport and swap lithium batteries across the e‑Bike fleet to meet customer demand.
- Operate an e‑Cargo Bike or e‑Van to deliver batteries around the scheme.
- Lock in and release bicycles at docking stations and support Hub duties as needed.
- Provide helpful, professional responses to public, client or sponsor enquiries.
- Log work electronically using mobile devices and report battery/parts usage accurately.
Does this sound like you?
You’ll be a great fit for this role if you have:
- The ability to ride a bicycle confidently and safely in London.
- A willingness to pass an e‑Cargo bike assessment.
- Strong customer service and communication skills.
- Good problem‑solving ability and familiarity with Health and Safety requirements.
- Confidence using mobile devices for job tracking.
This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
- Holidays: Competitive holiday package
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Ready to impact a better future?
As an On Street Operative in our Micromobility – Citizen Services team, you’ll help keep London moving by carrying out essential on‑street maintenance that keeps bicycles and e‑Bikes safe, available, and ready for thousands of daily users.
You’ll play a key part in supporting a sustainable transport network. By maintaining the fleet, managing battery swaps, and interacting with the public, your work will have a real and positive impact on the communities who rely on the London Cycle Hire scheme.
What you’ll do as an On Street Operative
You’ll be entrusted to:
- Carry out routine bicycle and e‑Bike maintenance on street, completing basic checks and repairs in line with quality standards.
- Triage and repair bicycles at docking stations or hub locations.
- Transport and swap lithium batteries across the e‑Bike fleet to meet customer demand.
- Operate an e‑Cargo Bike or e‑Van to deliver batteries around the scheme.
- Lock in and release bicycles at docking stations and support Hub duties as needed.
- Provide helpful, professional responses to public, client or sponsor enquiries.
- Log work electronically using mobile devices and report battery/parts usage accurately.
Does this sound like you?
You’ll be a great fit for this role if you have:
- The ability to ride a bicycle confidently and safely in London.
- A willingness to pass an e‑Cargo bike assessment.
- Strong customer service and communication skills.
- Good problem‑solving ability and familiarity with Health and Safety requirements.
- Confidence using mobile devices for job tracking.
This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
- Holidays: Competitive holiday package
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.