Reception Team Leader
| Posting date: | 08 April 2026 |
|---|---|
| Salary: | £34,000.00 to £37,000.00 per year |
| Additional salary information: | £34000.00 - £37000.00 a year |
| Hours: | Full time |
| Closing date: | 26 April 2026 |
| Location: | London, SW1W 8NA |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A3959-26-0010 |
Summary
Key Duties and Responsibilities Operational Management Lead and oversee the day-to-day operations of the reception team, ensuring services run smoothly and efficiently Ensure appropriate systems, processes, and controls are in place to support service delivery Manage clinic capacity, patient flow, and access to services Assist the practice manager in overseeing estates, facilities, and health & safety arrangements People Management Line manage non-clinical staff, including administrative and reception Lead on recruitment, induction, training, rota management, and performance management Promote staff engagement, wellbeing, and a positive working culture Support workforce planning to meet service demand Governance, Compliance & Risk Assist with ensuring compliance with CQC standards, NHS contractual requirements, and organisational policies Assist on operational aspects of clinical governance, audits, and quality improvement Manage risk registers, incidents, and complaints in line with policy Ensure data protection, confidentiality, and information governance compliance Service Delivery & Performance Monitor and improve operational performance against agreed targets and KPIs Support delivery of enhanced services, PCN DES requirements, and local initiatives Identify opportunities for service improvement, efficiency, and innovation Support business continuity planning and resilience Act as a key liaison between clinical teams and admin team Support effective communication across practices and teams Person Specification Essential Experience in primary care or senior administrative role within healthcare Strong understanding of primary care or NHS operational environments Proven people management and leadership skills Excellent organisational, problem-solving, and communication skills Ability to manage competing priorities and work under pressure Desirable Experience working in GP practice or PCN settings Knowledge of CQC requirements and NHS contractual frameworks Experience supporting service change or transformation projects Other Requirements Commitment to equality, diversity, and inclusion Willingness to work flexibly to meet service needs Commitment to continuous professional development