Support Engineer (Network & Server)
| Posting date: | 07 April 2026 |
|---|---|
| Salary: | £23,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 07 May 2026 |
| Location: | ST16 3TH |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10115390-422842 |
Summary
The Support Engineer will provide advanced technical support for technology used within and education setting including servers and wired and wireless networking systems. The Support Engineer will provide advanced technical support for ICT systems used within primary and secondary schools including servers and wired and wireless networking systems. The role may cover support for Google for Education and Apple (predominantly iPad) systems and associated mobile device management systems such as Lightspeed and Jamf.
The ideal candidate will have experience in commissioning Microsoft client/server environments, as well as managing and troubleshooting networking infrastructure such as switches and wireless access points. They will also have a strong customer service ethos, and the ability to work collaboratively within a team and independently.
The successful candidate will have a drive to develop their knowledge and be keen to learn new skills in diverse technological areas, and show a passion for investigating new technologies that supports the delivery of education in schools, and keep the services that we deliver compliant with current standards.
Key Responsibilities
• Deploy and support Windows server installations, configuring active directory, DHCP, DNS, group policy. Manage data migrations including network stored files and locally stored MIS database systems. Knowledge of local, hybrid and fully cloud server deployments as well as managing build images in Windows Server would be advantage.
• An understanding of the M365 platform would be an advantage.
• Provide installation and support for network infrastructure, including troubleshooting and resolving incidents related to both wired and wireless networks.
• Triage and diagnose complex networking issues and take appropriate action.
• Provide support remote telephone technical support and manage incidents in and incident management system, responding and resolving incidents within an agreed service level agreement.
• Collaborate with 1st/2nd line support, other teams, projects, and external partners to deliver seamless service.
• Maintain accurate documentation to enable effective ongoing support.
• Ensure compliance with security best practices and organisational policies and show awareness and understanding of the DfE digital and technology guidance around standards for schools
• Deliver excellent customer service, communicating technical information clearly to non-technical users.
• Contribute to the continuous improvement of the service by engage with service development opportunities.
• Experience with network monitoring and management tools.
• Strong customer focus and ability to deliver a positive user experience.
• Experience in educational or multi-site environments.
• Familiarity with ITIL processes and service management tools (e.g., ServiceNow).
About You
• Excellent communication and interpersonal skills, and the ability to work effectively with all organisational levels, both internally and externally
• A strong team player who can build strong relationships at all levels of the organisation
• Self-driven in developing your skills
• Ability to meet customer needs and expectations by consistently adhering to and/or exceeding service standards.
• Developing and sustaining productive customer relationships.
• Engagement in new and emerging technologies.
• Ability to resolve customer issues and queries by using fact based analysis and selecting the appropriate course of action to produce positive outcomes.
• Support for Windows
About Entrust
Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England.
What's in it for you?
• A competitive basic salary (£28,000)
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation ✅ Achieve together Everyone is valued
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
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